Store Supervisor

Apparel Group; United Arab Emirates; On-site; AED 120,000 - 200,000; Full time

Job summary

A retail company in the United Arab Emirates seeks a dedicated individual to maximize customer service and manage store operations. Responsibilities include supporting the Store Manager, ensuring adherence to company policies, and promoting the Loyalty Program. Candidates should be fashionable, possess strong product knowledge, and be physically fit for extended hours. This role offers an engaging opportunity in a dynamic retail environment.

Qualifications

• Must be fashionable/well-groomed and possess up-to-date product knowledge.
• Must be physically fit to stand for extended hours and heavy lifting.

Responsibilities

• Ensure the highest levels of customer service are provided by retail staff.
• Assist the Store Manager in efficient and profitable operation of the store.
• End to end store responsibility in absence of Store Manager.
• Promote the Loyalty Program for maximizing loyalty and repeat sales.
• Manage daily roaster, leave and grievances of retail staff.

Skills

Customer service

Fashion knowledge

Sales maximization

Visual merchandising

Job description

POSITION OBJECTIVE

Ensuring the highest levels of customer service are provided by retail staff and ensure they have the skills and support required for maximizing sales.

Assisting the Store Manager in efficient and profitable operation of the store, in accordance with the Company policies and procedures.

End to end store responsibility in absence of Store Manager.

Promote the Loyalty Program of the company for maximizing loyalty and repeat sales.

Provide feedback to the Store Manager and Area Manager with regards to employees and products.

Key Responsibilities

• Must be fashionable / well-groomed and possess up-to-date product knowledge to ensure minimal stock loss.
• Maintains knowledge of new product, trend and fashion directives at all times in order to effectively respond to and anticipate customer needs.
• Ensuring the retail staff has the skill to provide highest levels of customer service for maximizing the sales.
• Assisting the Store Manager in implementation of operating procedures at the store as per the company standards.
• Ensure the brand and company’s policies and procedures are adhered by all the staff at all the times.
• Regularly audits own store administration and resolve any issues.
• Manage the daily roaster, leave and grievances of the retail staff.
• Maintain the visual merchandising standards at the stores all the time as per set VM standards.
• Promote the Club Apparel Loyalty Program of the company for repeat sales.
• Provide feedback to the Store Manager and/or Area Manager with regards to the employees and products.
• Ensure awareness and vigilance at all times of security in the store without any negligence.
• Must be updated about the various brands of the group for suggestive selling to the customers.
• Must be physically fit to stand for extended hours and heavy lifting.