Staff DevOps Engineer

SailPoint; Remote; AED 120,000 - 200,000; Full time

Job summary

A technology company is seeking a Staff DevOps Engineer to join their UAE team. This remote role demands a strong background in managing SaaS infrastructures and working with cloud services, particularly AWS. The ideal candidate will thrive in problem-solving, ensuring high availability and compliance with data sovereignty requirements. Responsibilities include collaborating with engineering teams, maintaining operational excellence, and driving projects to enhance service delivery. A bachelor's degree in Computer Science or a related field is preferred.

Qualifications

• Experience supporting a highly available SaaS environment.
• Strong understanding of monitoring and logging tools.
• Proficiency with scripting and configuration management.

Responsibilities

• Proactively work with teams to maintain SaaS infrastructure.
• Implement and operate global customer-facing services.
• Collaborate with software and DevOps engineers.

Skills

Experience in 24x7 production operations

Experience with cloud infrastructure environments

Experience with Terraform

Experience with Kubernetes

Release automation experience

Monitoring and logging tools experience

Strong understanding of system and networking concepts

Strong interpersonal and teaming skills

Strong understanding of SRE principles

Ability to operate in an agile environment

Education

Bachelor's degree in Computer Science

Tools

AWS

Terraform

Kubernetes

Jenkins

Ruby

Python

Chef

Puppet

Prometheus

Grafana

Job description

* This is a remote position; however, you will also have access to an office for team gatherings and planning sessions as needed. Due to the requirements of UAE customers, this position requires being physically located in the UAE. In-person interviews will be required.

About SailPoint:

SailPoint is the leader in identity security for the cloud enterprise. Our identity security solutions secure and enable thousands of companies worldwide, giving our customers unmatched visibility into the entirety of their digital workforce, ensuring workers have the right access to do their job – no more, no less.

Built on a foundation of AI and ML, our Identity Security Cloud Platform, Atlas delivers the right level of access to the right identities and resources at the right time—matching the scale, velocity, and changing needs of today’s cloud-oriented, modern enterprise.

About the role:

As a Staff DevOps Engineer you will be a key player on the Infrastructure and Platform Services team servicing the Identity Security Cloud platform. You will be responsible for DevOps work in our UAE region. You will proactively work with Engineering, Product, Services, and other functional departments to implement and operate our global customer‑facing SaaS infrastructure. The ideal candidate will be a self‑starter who enjoys a fast‑paced job, thrives on problem solving, and is committed to delivering seamless product availability to large enterprises around the world.

You will be a member of the UAE DevOps team that performs triage, data store operations, SRE, and DevOps work for our product running in the UAE region. You will work closely with Software Engineers and DevOps Engineers alike. You will partner with leaders at all levels across the organization on making our product work while meeting data sovereignty requirements.

About the team:

The UAE DevOps team will work together to implement, maintain, and support our SailPoint products in the UAE region in AWS. The team will provide hands on implementation and support in AWS in the UAE region for our SaaS products.

Roadmap for success:

Within first 30 days:

• Onboard into your new role, get familiar with our product offering and technology, proactively meet peers and stakeholders, set up your test and development environment.
• Begin working on projects and improvements we have planned.

By 90 days:

• Collaborate on projects with team members and other teams.
• Be fully integrated with the team, join the on‑call rotation to support our product.
• Become an expert on how the SailPoint ISC product operates.

By 6 months:

• Own and implement projects to successfully operate an environment with restricted access.
• Become a subject matter expert on the services and tools used for our products.
• Independently handle any on‑call incidents.
• Collaborate with other teams to securely bring new features and services into production in the UAE region.
• Proactively meet standards for information security and compliance (such as ISO, SOC, SSAE 16, etc.)

Requirements:

Background & Experience:

• Experience in 24x7 production operations, preferably supporting a highly available environment for a SaaS or cloud service provider.
• Experience with cloud infrastructure environments, preferably AWS.
• Experience with Terraform or other infrastructure as code tools.
• Experience with Kubernetes and tools like ArgoCD.
• Experience with containerized applications.
• Release automation (Jenkins, etc), system administration, system configuration, and system debugging experience.
• Experience using scripting languages (Ruby, Python, etc), configuration management tools (Chef, Puppet, etc), infrastructure as code (Terraform) and command execution frameworks.
• Experience with monitoring and logging tools (e.g., Prometheus, Grafana, Honeycomb, OpenSearch).
• Strong understanding of system and networking concepts and troubleshooting techniques.
• Strong interpersonal and teaming skills – ability to set and enforce process and influence engineers who are not direct reports.
• Strong understanding of SRE principles and practices.
• Ability to operate in an agile, entrepreneurial start‑up environment.

Education (preferred, not required):

• Bachelor's degree in Computer Science or other technical discipline, or equivalent experience

SailPoint is an equal opportunity employer and we welcome all qualified candidates to apply to join our team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by applicable law.

Alternative methods of applying for employment are available to individuals unable to submit an application through this site because of a disability. Contact [e-mail] or mail to 11120 Four Points Dr, Suite 100, Austin, TX 78726, to discuss reasonable accommodations. NOTE: Any unsolicited resumes sent by candidates or agencies to this email will not be considered for current openings at SailPoint.