Sr. Manager Special Projects Kitchens

Delivery Hero SE; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading global delivery platform is seeking a Senior Manager for Special Projects & Performance in Dubai. This role involves analyzing business performance, leading strategic initiatives, and collaborating with senior management to drive operational excellence. The ideal candidate will have strong analytical skills, experience with financial modeling, and proficiency in SQL and Tableau. Embrace the challenge of unlocking growth opportunities while improving kitchen operational efficiency in a fast-paced environment.

Qualifications

• Strong problem-solving skills with a focus on data-driven decisions.
• Eagerness to learn, explore, and drive creative solutions.
• Experience with financial modelling and PnL analysis strongly preferred.

Responsibilities

• Analyze performance metrics and prepare data-driven insights for management.
• Develop strategies based on analysis to improve performance.
• Build operational performance dashboards and benchmark KPIs.

Skills

Thought Leadership

Analytical Mindset

Curiosity

Stakeholder Management

Cross-Functional Collaboration

Tools

SQL

BigQuery

Looker

Tableau

Job description

Company Description

talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

Job Description

Role Summary

Senior Manager, Special Projects & Performance role is part of the Talabat Kitchens organizational structure. The role involves analyzing talabat’s business performance, preparing data‑driven insights for senior management, conducting in‑depth market analyses to unlock topline and bottomline opportunities, leading special projects, and ensuring talabat is on track to hit PnL targets.

What’s On Your Plate?

This role will help drive strategic projects and generate insights for the business. The individual will be working very closely with senior management and be responsible for four main scopes:

Reporting Business Performance

• Analyze Data: Dive into talabat’s performance metrics, identifying key trends, anomalies, and areas for improvement.
• Prepare Reports: Create comprehensive and insightful reports for senior management, highlighting key drivers of change and actionable insights.
• Communicate Findings: Present findings in a clear and concise manner, often translating complex data into understandable recommendations for decision‑makers.

Conducting Analytical Deep Dives

• Country‑Specific Analysis: Perform detailed analyses of different talabat markets, focusing on identifying turnaround opportunities, growth and profitability areas.
• Cross‑Functional Collaboration: Work with various departments to understand and address cross‑functional issues impacting business performance.
• Strategy Development: Develop and recommend strategies based on analysis to improve overall performance and achieve business objectives.

Special projects

• Launching new products: Develop business use cases with innovative ideas and bring them to life by working on their implementation, ensuring they align with strategic goals and add value to the business.

Sales & Revenue Performance

• Develop and monitor performance scorecards for kitchen sales (by brand, cuisine, and location).
• Identify underperforming brands or kitchens and drive corrective action plans with the commercial team.
• Set and track revenue growth targets, order frequency, and conversion KPIs for each kitchen site.
• Partner with account managers to optimize brand mix, pricing, and promotions to maximize kitchen utilization.

Operational Performance

• Build and implement operational performance dashboards (e.g. order prep time, dispatch time, kitchen uptime).
• Conduct monthly kitchen performance reviews with cross‑functional stakeholders (operations, commercial, marketing).
• Benchmark operational KPIs across countries and identify best practices to improve productivity and reduce waste.
• Track and improve partner satisfaction (brands operating in kitchens) through performance SLAs and feedback loops.

Growth Management

• Support new kitchen launches by setting up baseline KPIs and performance tracking systems from day one.
• Collaborate with marketing and demand teams to drive order growth and kitchen capacity utilization.

Continuous Improvement & Reporting

• Develop a performance governance framework and standardize reporting across regions.
• Automate data collection and reporting processes for faster, more accurate decision‑making.
• Champion a data‑driven performance culture across the kitchens team, ensuring accountability to KPIs.

What Did We Order?

• Thought Leadership ability to drive innovation and impact
• Analytical Mindset strong problem‑solving skills with a focus on data‑driven decisions
• Curiosity eagerness to learn, explore, and drive creative solutions.
• Stakeholder Management skilled in engaging and managing diverse stakeholder interests
• Cross‑Functional Collaboration effective in working with teams across different functions to achieve common goals
• Experience with financial modelling and PnL analysis strongly preferred
• Experience using SQL, BigQuery, Looker, Tableau strongly preferred