Sr. Manager People Experience

Talabat; Dubai; On-site; AED 200,000 - 300,000; Full time

Job summary

A leading food delivery service in the UAE is looking for a seasoned HR professional to develop the Employee Listening Strategy and to execute culture change projects. The role requires at least 7 years of relevant experience, along with a master's degree in Behavioral Science or a related field. Responsibilities include transforming raw data into actionable insights and designing initiatives that improve employee engagement and performance. Competitive compensation and opportunities for professional growth are offered.

Qualifications

• At least 7 years in HR or a related field with experience in culture change projects.
• Expertise in designing large-scale enterprise change initiatives.
• Ability to translate data into actionable strategies.

Responsibilities

• Develop and implement the Employee Listening Strategy.
• Transform raw data into valuable insights for the organization.
• Design and ship cultural initiatives that enhance engagement.

Skills

Data storytelling

Behavioral insight

Change management

Empathy and analytical skills

Education

Advanced degree in Behavioral Science or Organizational Psychology

Job description

About the opportunity

Whats on your plate?

1) Build the Employee Listening Strategy (always-on, not once a year)

• lifecycle signals (onboarding, exits, performance moments)
• deep dives when needed (ex, interviews, journey mapping)
• real-time sentiment loops (what people say + what they do)
• continuous listening (eg. pulse surveys)

2) Turn raw data into behavioral insight

• What is important to our people?
• Are we delivering on what matters to our people?
• What gets in the way of our people doing their best work?
• How are our people actually feeling?
• What are we doing well, that should remain?

3) Ship culture like a product

• Eliminate friction points that drains team performance.
• Design organizational rituals & habits that make high-impact work the default behavior.

4) Make EVP real in daily life

• Design and execute our new regional-wide recognition process ensuring alignment to organisational goals, strategy and our EVP
• Provide strategic design input into key milestone company events (eg. annual party, in-office activations , alumni program)

What did we order?

• At least 7 years in HR or related field + tangible experience in delivering company-wide people experience or culture change projects'
• The Scientist-Practitioner: You likely hold an advanced degree in Behavioral Science, Organizational Psychology, or have an extensive background in UX Research with a focus on human systems.
• The Data Storyteller: You can look at a spreadsheet of survey responses and see a pattern of behaviours then translate this into actionable strategies for senior leadership.
• The Architect of Change: You have designed and executed large-scale enterprise change projects to either improve employee experience, retention or shift behaviour
• Empathetic & Analytical: You have the high EQ required to conduct deep-dive interviews and the high IQ required to validate your findings with statistical significance.

Who we are

talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.