Spa Therapist (Seasonal - 6 Month Contract)

Anantara; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury hotel and resort brand is seeking an operations professional to greet guests warmly, perform massage therapies, and ensure high service standards. Candidates should have secondary education and an international certificate in massage therapy. Best suited for those with resort spa experience, this role offers an opportunity to work in a dynamic environment. Enthusiasm and a commitment to guest satisfaction are essential.

Qualifications

• Minimum secondary education required.
• Spa experience is necessary.
• Previous experience with Hammam is an advantage.

Responsibilities

• Create a welcoming atmosphere for guests.
• Perform quality massage therapies and body treatments.
• Update the Therapist Logbook and complete assignments on time.

Skills

Enthusiastic and willing to learn

Well-groomed

High standard of personal hygiene

Education

Secondary graduation

International Certificate in Massage Therapy Treatments and Skincare

Job description

Job Description

Operations

• To create the first positive impression to the guest by greeting them in a warm welcoming manner-by name addressed.
• To contribute to the high level of services in accordance with the company’s standard as prescribed in Standard Operations Manual.
• To perform quality massage therapies and body treatments as prescribed in Standard Training Manual.
• To ensure that all equipment associated with service function at all time.
• To be able to answer all questions related to services and identify the benefit or advantage of treatments required to the guests.
• To assist with demonstrations and events as required.
• To participate in a new training and refreshing program as required.

Administration

• To update the Therapist Logbook.
• To complete all assignments stated by deadlines with the spa manager or supervisor’s guidelines.
• To respond to the change as indicated by the company.

Policy & Procedure

• To have a complete understanding of and adhere to the company’s policy and procedures.
• To have a complete understanding of and adhere to the company’s policy related to fire, hygiene, environmental health, and safety.
• To report for duty punctually and always wear the correct uniform with the name badge.
• To carry out the other duties as assigned by the management team.
• To establish good relationship and rapport with guests and colleagues.
• To ensure the cleanliness and hygiene in work areas

Qualifications

• At least secondary graduated
• International Certificate in Massage Therapy Treatmentsand Skincare
• Previous 5
• resort spa experience
• Well-groomed and high standard of personal hygiene
• Enthusiastic and willing to learn
• Spa experience is necessary
• Previous Experience with Hammam is an advantage

Additional Information

• Prompt and courteous delivery of all orders, maintaining a positive image through all each guest contact and through cleanliness of guest areas.
• Assure total guest satisfaction in the service of food and beverage through the supervision of prompt and courteous delivery of all Restaurants and Room Service orders
• During shift, ensure that guests are satisfied by assisting with serving, seating, communication with kitchen, and by striving to speak to all guests.
• Assist in maintaining a highly motivated and well trained staff
• Open and close shift in accordance with Manager’s Checklist.
• Train, maintain and enforce all Anantara Service Standards
• Properly execute revenue and check control procedures on shift
• Maintain a safe and sanitary work environment for all Associates and guests
• Gather and implement all proper tools for running shifts (i.e. schedules, floor plans, reservations, checks)
• Find solutions for problems such as call outs, last minute bookings, or any other daily problems that may arise.
• Be on the floor during entire meal period and ensure adequate coverage
• Ensure that only a quality product is being served
• Maintain proper Associate uniform standards
• Manage an effective repair and maintenance program through the use of work orders, inspections, etc.
• Exercise station rotation to ensure stations are distributed fairly. Handle daily Associate relations (i.e. scheduling, time adjustments, etc.)
• Assist any Associate in his / her job performance, when required, to ensure guest satisfaction. Assist in implementing an effective training program for new and current associates
• Encourage problem solving by Associates through proper training and empowerment, to ensure guest satisfaction.
• Establish effective communication with Associates to gain their trust and respect through his / her hard work. Maintain fair and consistent counseling and / or disciplinary procedures in accordance with Anantara’s Guarantee of Fair Treatment Policy
• Identify and recommend incentive programs, new ideas, and methods of operation