SPA specialist

Jobs Global; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury spa is seeking a professional receptionist to manage guest interactions, schedule appointments, and maintain organizational integrity. The ideal candidate will have customer service experience in high-end settings and must be willing to relocate to Qatar. This role requires excellent communication skills, multitasking abilities, and proficiency in Microsoft Office. Flexibility with work hours is essential.

Qualifications

• High school diploma or equivalent required.
• Proven customer service experience in a luxury setting is essential.
• Excellent communication, interpersonal, and organizational skills necessary.
• Ability to work well under pressure and multitask effectively.
• Proficiency in Microsoft Office and aptitude for learning new software.
• Flexible schedule is required, including evenings and weekends.
• Willingness to relocate to Qatar is a must.
• Excellent communication skills in English, both written and oral.

Responsibilities

• Answer incoming calls and provide information about spa services.
• Greet guests and offer tours of the facilities.
• Schedule appointments for guests accordingly.
• Check-in and check-out guests while managing service history.
• Process payments accurately for services provided.
• Maintain cleanliness and organization of the reception area.
• Assist the Spa Manager with administrative tasks.
• Handle customer complaints professionally.
• Promote spa products and services.
• Attend staff meetings and training sessions.
• Adhere to company policies and perform other duties as assigned.

Job description

Attention! This vacancy is temporarily suspended!

Responsibilities

• Answer all incoming calls in a professional and courteous manner, providing accurate information about the spa’s services, products, promotions, and scheduling
• Greet guests upon arrival and provide them with a tour of the facilities, explaining the different services offered and answering any questions they may have
• Schedule appointments for guests, ensuring that they are booked for the correct services at the most convenient times
• Check guests in and out of their appointments, keeping track of their service history and preferences
• Process payments for services rendered, handling cash, checks, and credit card transactions accurately and efficiently
• Keep the reception area clean and organized at all times, stocking it with brochures, magazines, and other materials as needed
• Assist the Spa Manager with various administrative tasks, such as preparing reports, ordering supplies, and maintaining records
• Handle customer complaints or concerns in a professional and tactful manner, escalating them to the Spa Manager as necessary
• Promote the sale of spa products and services to guests, upselling when appropriate
• Attend mandatory staff meetings and training sessions
• Adhere to all company policies and procedures
• Perform other duties as assigned

Required Skills and Qualifications

• High school diploma or equivalent
• Proven customer service experience in a luxury setting
• Excellent communication, interpersonal, and organizational skills
• Ability to work well under pressure and multitask in a fast-paced environment
• Proficient in Microsoft Office, with aptitude to learn new software and systems
• Flexible schedule, including evenings and weekends
• Willing to relocate to Qatar
• Excellent communication, written and oral, in English