Spa Receptionist

Four Seasons Hotels and Resorts; Al Maryah Island; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading luxury hotel chain is seeking a Spa Receptionist for their Abu Dhabi location. This role involves creating a welcoming atmosphere, managing guest reservations, and coordinating therapist schedules. The ideal candidate has at least 1 year of experience in a luxury or wellness setting and possesses excellent communication skills. A polished appearance and a strong guest service orientation are essential. The position offers a competitive salary, training opportunities, and employee perks including complimentary accommodation.

Benefits

Competitive salary and benefits

Training and development opportunities

Complimentary accommodation

Qualifications

• Minimum of 1 year experience in a luxury brand, spa, or wellness center.
• Fluency in English; additional languages are an asset.
• Knowledge of spa treatments and wellness products is an advantage.

Responsibilities

• Create a welcoming atmosphere for guests at the spa.
• Manage reservations and greet guests.
• Coordinate therapist schedules for seamless operations.

Skills

Guest service orientation

Communication skills

Interpersonal skills

Organizational skills

Tools

Opera

Book4Time

Job description

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world‑class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location

In a vibrant urban community right on the water, Four Seasons Hotel Abu Dhabi at Al Maryah Island welcomes guests with bright, open spaces, embracing expansive views of the city skyline and the sparkling waves of the Arabian Gulf. On dynamic, upscale Al Maryah Island – Abu Dhabi’s business and lifestyle destination – Four Seasons is located within a 34‑storey glass tower, both high‑tech and environmentally advanced. Sophisticated new concepts throughout the hotel define Four Seasons as Abu Dhabi’s most exciting waterfront location. Blending urban chic and understated luxury, we offer 200 light‑filled accommodations, including 38 suites – all with water views. With six creative restaurants and lounges, this is Al Maryah Island’s premier location for stylish entertaining. Every moment is elevated by thoughtful Four Seasons service, anticipating each guest’s unique personal needs – whether the goal is relaxing on vacation or staying efficient for business.

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world‑class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the Role

The Spa Receptionist is the first point of contact for all Pearl Spa guests, creating a welcoming and serene atmosphere from the moment they arrive. This role is responsible for managing reservations, greeting guests, coordinating therapist schedules, and ensuring seamless spa operations. With warmth, professionalism, and attention to detail, the Spa Receptionist supports the delivery of an exceptional and personalized wellness experience.

What you will do

Main Duties and Responsibilities

• Maintain a warm, calm, and welcoming demeanor at all times when assisting guests and colleagues; smile genuinely and maintain appropriate eye contact.
• Keep the reception and work areas neat, clean, organized, and quiet to preserve the spa’s serene environment.
• Wear the prescribed uniform neatly and consistently demonstrate excellent personal hygiene and grooming standards.
• Follow proper accounting procedures and adhere to all Standard Operating Procedures (SOPs) and attendance policies.
• Demonstrate flexibility with scheduling and adapt to changing business demands.
• Accept performance feedback positively and make appropriate adjustments to improve performance.
• Communicate clearly and respectfully; listen attentively and avoid interrupting others.
• Respond appropriately to any hotel emergency or safety situation, following established procedures.
• Utilize the spa logbook, software system, and scheduling charts to ensure accurate communication of relevant information among staff.
• Build positive relationships with peers, subordinates, and supervisors through trust, cooperation, and mutual respect.
• Report and record maintenance issues, guest comments, resident concerns, and operational glitches to the Spa Supervisor or Director of Spa.
• Maintain thorough knowledge of all spa and health club amenities, equipment, treatments, packages, and current promotions, including their benefits, indications, and contraindications.
• Understand and follow all safety and operational procedures related to spa and health club equipment and products.
• Demonstrate discretion and maintain strict confidentiality regarding all guest, team member, and third‑party information at all times.
• Perform additional tasks or projects as assigned by Director of Spa, Spa Supervisor, or hotel management and respect established lines of authority.

What you bring

• A minimum of at least 1 year of experience in a similar role in a luxury brand, spa or wellness center.
• Strong guest service orientation with excellent communication and interpersonal skills.
• Professional, polished appearance with a calm and welcoming demeanor.
• Knowledge of spa treatments, wellness products, and basic retail principles is an advantage.
• Proficiency in spa booking or hotel property management systems (e.g., Opera, Book4Time).
• Excellent organizational and multitasking skills with attention to detail.
• Fluency in English is required; additional languages are an asset.

What we offer

• Competitive Salary, wages, and a comprehensive benefits package
• Excellent Training and Development opportunities
• Complimentary Accommodation at other Four Seasons Hotels and Resort
• Complimentary Dry Cleaning for Employee Uniforms
• Complimentary Employee Meals
• and so much more!

Schedule & Hours

• This is a full‑time role