Spa Receptionist

Beach Rotana; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hotel and resort in Abu Dhabi is seeking dynamic and self-motivated Spa professionals to join their team. The ideal candidate will oversee reservations and promote services while ensuring excellent guest experiences. Candidates should hold a diploma or degree in hospitality and have strong interpersonal skills. The role demands a customer-focused attitude and the ability to thrive in a fast-paced environment with a multicultural team.

Qualifications

• Strong interpersonal abilities are essential.
• Computer skills are an advantage.
• Ideally have previous work experience within a hotel.

Responsibilities

• Oversee all reservations, payment and tracking procedures for the Spa.
• Create a warm welcome and a friendly atmosphere.
• Promote all activities and services within the Spa.

Skills

Customer focus

Excellent guest service skills

Good written and verbal English communication

Strong interpersonal abilities

Education

Diploma/degree in hospitality

Job description

We are currently looking for dynamic, and self motivated Spa professionals who want to move their careers forward.

Responsibilities

• Oversee all reservations, payment and tracking procedures, established for the Spa facilities as required
• Create a warm welcome and a friendly atmosphere
• Issue and retrieve locker keys and towels before and after use
• Promote all activities and services that are offered within the Spa
• Post charges in micros that may incurred by guests and carry out correct accounting procedures
• Periodically check on the cleanliness and order of the locker facilities
• Ensure all the reception area is tidy and clean and that all materials e.g. towels, newspapers, magazines and advertising material is readily available
• Encourage sales through full product and price knowledge of offered and available facilities

Skills

Education, Qualifications & Experiences

You should ideally have a diploma / degree in hospitality with previous work experiences within a hotel. Good written and verbal English communication skills and strong interpersonal abilities are essentials. Computer skills are an advantage.

Knowledge & Competencies

The ideal candidate will be customer driven with excellent guest service skills and the ability to handle complaints. You are a positive, smiley individual with a sportive, outgoing and approachable character. You will work well under pressure in a fast paced environment and be a great team player, who thrives in working with a multi-cultural team and guests alike, while possessing following additional competencies:

• Understanding the job
• Teamwork
• Taking Responsibility
• Recognising Differences
• Adaptability
• Customer Focus