Spa Experience Leader: Elevate Service & Revenue

InterContinental Hotels Group; United Arab Emirates; On-site; AED 120,000 - 150,000; Full time

Job summary

A leading global hotel chain in the United Arab Emirates is seeking a Spa Manager to lead daily operations and ensure high standards of guest service. This role requires strong leadership and coaching abilities, with a track record of managing teams in the hospitality or service sectors. The ideal candidate will have at least four years of relevant experience and excellent communication skills. Join us to enjoy competitive benefits, including training and room discounts, in an inclusive work environment.

Benefits

Competitive salary

Room discounts

Comprehensive training programs

Uniform provided

Qualifications

• Minimum four years of hotel or guest service experience, with at least two years in a management role.
• Fluent spoken and written English; additional languages are an advantage.
• Ability to stay hands-on and visible on the Spa floor for extended periods.

Responsibilities

• Lead daily Spa operations and ensure brand standards are consistently met.
• Coach and develop the Spa team to improve performance.
• Drive revenue through effective upselling and guest engagement.

Skills

Leadership

Coaching

Problem-solving

Communication

Customer service

Decision-making

Education

Diploma or Bachelor’s degree in Hospitality or Business

Tools

Spa booking platforms

Hotel systems

Job description

A leading global hotel chain in the United Arab Emirates is seeking a Spa Manager to lead daily operations and ensure high standards of guest service. This role requires strong leadership and coaching abilities, with a track record of managing teams in the hospitality or service sectors. The ideal candidate will have at least four years of relevant experience and excellent communication skills. Join us to enjoy competitive benefits, including training and room discounts, in an inclusive work environment.