Spa Attendant & Guest Experience Ambassador

AccorHotel; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hospitality brand in Dubai is seeking a dedicated Spa Ambassador for a full-time position. The role involves adhering to spa policies, maintaining a professional demeanor, assisting guests with services, and ensuring the cleanliness of the facility. The ideal candidate should be knowledgeable about pool/spa amenities and capable of maintaining high standards of service and cleanliness. This position does not offer remote work options.

Responsibilities

• Adhere to the Spa Policy & Standard Operating Procedures manual.
• Act as an Ambassador for the spa representing brand values.
• Knowledgeable about all aspects of the pool/spa and facilities.
• Report to work on time and handover with the previous shift.
• Maintain a courteous, friendly, and professional demeanor with guests.
• Maintain cleanliness and report equipment deficiencies.
• Assist in the operation of reception treatment areas.
• Confirm guest appointments and maintain guest history files.
• Maintain confidentiality policy for all spa guests and employees.
• Maintain facility in peak sanitary condition.
• Maintain locker rooms and towel stations in a tidy manner.
• Check, clean, and stock lockers as needed.
• Maintain toiletries in locker room vanities.
• Maintain linen inventory on a scheduled basis.
• Direct Members/Guests to appointments and assist them.
• Assist Members/Guests with sauna, steam, Jacuzzi usage.
• Ensure stocking of all spa amenities and toiletries.

Job description

A leading hospitality brand in Dubai is seeking a dedicated Spa Ambassador for a full-time position. The role involves adhering to spa policies, maintaining a professional demeanor, assisting guests with services, and ensuring the cleanliness of the facility. The ideal candidate should be knowledgeable about pool/spa amenities and capable of maintaining high standards of service and cleanliness. This position does not offer remote work options.