Solutions Architect

AVI-SPL; Dubai; On-site; AED 200,000 - 300,000; Full time

Job summary

A leading AV technology company in Dubai seeks an experienced professional to provide strategic guidance in Unified Communications and Collaboration. The role requires a minimum of 5 years in a leadership position with a strong focus on service strategy within the audio visual or collaboration industry. Key responsibilities include technical support, customer engagement, and developing training strategies. Candidates should possess relevant degrees and ITIL certifications. This position fosters a customer service mindset and collaboration across departments.

Qualifications

• Minimum of a 4-year degree or comparable industry experience is required.
• 5+ years of experience in a leadership role focused on Service Strategy and Service Design.
• 5+ years of experience in the audio visual or collaboration industry is preferred.

Responsibilities

• Provide strategic guidance to address technology trends in Unified Communications.
• Engage with management for customer opportunities and product sales.
• Serve as a Tier 4 technical resource for key customer opportunities.
• Develop UCC training strategies for internal departments.

Skills

Leadership in Service Strategy

Technical support in UCC

Relationship building

Customer service mindset

Education

Bachelor's degree or comparable industry experience

Master's degree preferred

ITIL Foundations certification

ITIL Expert certification preferred

Job description

Long Description

Essential Duties and Responsibilities

• Provide strategic guidance to the Tech & Innovation group to address current and future technology trends in Unified Communications and Collaboration and adjacent technologies.
• Engage with UCC & Workplace management business development personnel to meet with customers, discover opportunities for product and services sales, and assist in the development of those specific opportunities. These activities to include hosting technical workshops and other customer engagement activities.
• Partner with UCC Global Practice leads to provide technical support and guidance for our strategic goals of specific UCC Practices.
• Serve as a Tier 4 technical resource for key customer opportunities, high profile projects, and Quickstart Pilot Programs.
• Represent and position the company as the global leader in the areas of innovation and technology via media opportunities, trade magazine interviews and articles, trade show presentations, and other media opportunities
• Coordination with procurement department to assist in preferred partner vendor selection & utilization within the internal technical community
• Direct interaction with preferred vendor technical leadership to evaluate product and discuss/shape technology roadmaps
• Develop UCC training strategies for internal departments based on technologies, tools & processes that are created & rolled out to various internal groups
• Partners with senior leadership to understand business needs, drivers & direction in order to align engineering with company needs
• Participate in the development of projects that consist of a variety of challenges and cross-departmental coordination as it relates to new business creation, business innovation, new products and strategic initiatives
• Development & maintenance of predefined, repeatable solutions to improve sales velocity, executed margins, preferred partner utilization & overall customer experience
• Drive a strong customer service mind-set within the internal technical community
• Builds long-term relationships within the team & among peers by creating an environment of accomplishment, encouragement & innovation
• Travel to regional offices to directly interface with technical leadership and team members on an as needed basis
• Special projects as required

Skills and Abilities

Minimum of a 4-year degree or comparable industry experience is required. Master’s degree is preferred

5+ years of experience in a leadership role focused on Service Strategy and Service Design

5+ years of experience in the audio visual or collaboration industry is preferred

ITIL Foundations certification or comparable industry certification is required. ITIL Expert

Working Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job operates in a professional office environment and can occasionally be required to drive to client sites.

Physical Requirements

The physical demands of this position are those that are necessary to meet the responsibilities and essential functions of this position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

• The employee must be able to lift and/or move up to 60 pounds, be able to climb ladders up to 20 feet tall and be able to work in small spaces and on uneven surfaces. The employee is frequently required to talk or hear. The employee is frequently required to stand; walk; reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl.

Direct Reports

• This position does not have direct reports

Work Hours

AVI-SPL reserves the right to alter work hours and work location as deems necessary

AVI-SPL is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, disability status, or membership in any other group protected by federal, state or local law