Solution Consultant, Legal Tech

TRSS; United Arab Emirates; Hybrid; AED 180,000 - 230,000; Full time

Job summary

A global content and technology company is seeking a Solution Consultant for Legal Tech in the United Arab Emirates. In this role, you will engage clients effectively to improve their experience with legal software solutions. The ideal candidate has a strong background in legal technology, excellent communication skills, and experience in customer-facing roles. The role supports flexible work arrangements and offers competitive benefits to enhance work-life balance and career development.

Benefits

Hybrid Work Model

Flexible vacation

Career Development and Growth

Industry Competitive Benefits

Qualifications

• Experience in a customer-facing role ideally within SaaS or enterprise software.
• Ability to connect capabilities to customer outcomes and explain value clearly.
• Strong product and solution expertise.

Responsibilities

• Provide specialized consulting to solve business challenges using legal software.
• Engage customers throughout the pre-sales process to improve adoption.
• Act as technical and product subject-matter expert in client meetings.

Skills

Experience with legal technology and/or legal workflows

Customer-facing role experience

Demonstration excellence

Strong communication skills

Fluent English and Arabic is a plus

Collaborative mindset

Job description

Thomson Reuters is a global content and technology company that helps professionals make confident decisions and run better businesses. Within our Legal business, we deliver legal software and legal content solutions that support law firms, corporate legal departments, and public sector teams - helping them streamline workflows, improve productivity, strengthen compliance, and drive measurable outcomes.

We're hiring aSolution Consultant, Legal Tech to bring deep product, solution, and industry expertise into the pre-sales process. In this product-focused role you will work with our cutting edge legal software, HighQ, Legal Tracker, CoCounsel, Practical Law, Westlaw, Contract Express, Checkpoint World, Hosted Rulebook Solution, partnering closely with Sales to diagnose customer challenges, position the right solutions, and deliver high-impact demos.

About the role

In the role of Solutions Consultant - Legal Tech, you will:

• Provide specialized consulting to help solve business challenges faced by customers using Thomson Reuters legal software and legal content solutions, supporting new business growth, increased market share, and improved customer satisfaction.
• Engage and assist customers throughout the pre-sales process, helping identify the right offerings to address customer pain points, improve adoption, and increase retention.
• Advise and consult with customers and internal sales teams to define requirements and determine product needs.
• Act as the technical and product subject-matter expert in client meetings and prospect demonstrations.
• Deliver feature and release education, use-case enablement, and support onboarding for new clients as needed.
• Create and deliver customer success plans and periodic business reviews (where applicable) to optimize usage and continuously drive value.
• Serve as a product evangelist through broader customer engagement, including webinars, customer events, and occasional public speaking opportunities.
• Scope, design, and validate current-state solutions that demonstrate what is possible with the platform, including facilitating design-thinking workshops, process re-engineering sessions, strategic consulting, and proof-of-concept initiatives.

About you

You're a fit for the role of Solution Consultant - Legal Tech if your background includes:

• Experience with legal technology and/or legal workflows
• Experience in a customer-facing role - ideally within SaaS or enterprise software.
• Strong product and solution expertise with the ability to connect capabilities to customer outcomes (and explain value clearly to both business and technical audiences).
• Demonstration excellence: ability to design and deliver structured, persuasive demos aligned to real customer workflows and use cases.
• Workshop and facilitation ability, including leading stakeholder sessions.
• Strong communication skills, Fluent English, Arabic is a plus
• A collaborative mindset, able to work tightly with Sales, Product, and other internal teams to progress opportunities.

• Prior experience presenting at webinars/events or contributing to thought leadership content.
• Ability to support a quota-carrying or quota-influencing pre-sales motion.

What’s in it for you

• Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.

• Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.

• Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.

• Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.

• Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.

• Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.

• Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

About Us

Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.

We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.

As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation.

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More information about Thomson Reuters can be found on thomsonreuters.com.