Snr Relationship Officer & Relationship Officer (Cards & Personal Loans)

RAKBANK; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading bank in the UAE is seeking a Relationship Officer to build and maintain customer relationships for banking products in Dubai. The ideal candidate will possess a Bachelor's degree and 1-2 years of sales experience in the UAE market. Responsibilities include collaborating with Relationship Managers, managing customer requests, and adhering to compliance standards. This is an opportunity to work in a dynamic team culture focused on growth and innovation.

Benefits

Competitive performance-linked compensation

Diverse workforce and inclusive culture

Career development opportunities

Qualifications

• Minimum 1-2 years of experience in a sales role in the UAE market.
• Good knowledge of RAKBANK retail products.

Responsibilities

• Collaborate with Relationship Managers to meet business goals.
• Conduct sales with integrity and professionalism.
• Act on customer requests and ensure timely resolution.
• Submit error-free applications with accurate documentation.
• Coordinate with internal teams for smooth processing.
• Adhere to HR policies and professional Code of Conduct.
• Ensure compliance with SLAs and TATs.
• Minimize individual claw backs as per organizational targets.

Skills

Knowledge of banking and insurance products

Sales/service oriented

Excellent communication skills

Ability to identify cross-sell opportunities

Education

Bachelor’s degree or equivalent qualification

Job description

At RAKBANK, we believe in fostering a culture of innovation, growth, and excellence. We are not just a bank – we are a community that thrives on teamwork, cutting‑edge solutions, and the highest standards of governance.

We are seeking for Relationship Officer to join our dynamic team in Dubai. In this role you will be responsible to build and preserve relationship with the customers for banking products and advise them on retail products to them as per their requirement. Ensuring new business and healthy product mix is maintained keeping customer suitability at the core.

Join us in co‑creating the future of RAKBANK!

What You Will Be Doing

• Collaborate effectively with Relationship Managers by providing timely and insightful feedback to support business goals.
• Conduct sales with utmost integrity and professionalism, maintaining transparency in every interaction.
• Act promptly on customer requests, ensuring resolution within defined turnaround times (TATs).
• Submit error‑free applications with precision and maintain 100% accuracy in documentation.
• Coordinate seamlessly with internal teams to facilitate smooth and efficient processing of applications.
• Adhere strictly to HR policies, organizational guidelines, and the professional Code of Conduct.
• Ensure compliance with Service Level Agreements (SLAs) and TATs as outlined in operational procedures.
• Strategically minimize individual claw backs, ensuring they remain within the organization’s mandated targets for the financial year.

What You Should Have

• Knowledge of banking and insurance products – RAK Bank and Competitive products of other banks.
• Sales /Service oriented person.
• Excellent communication, convincing and inter‑personal skills.
• Identify any cross‑sell opportunities in other business divisions of the bank through which Bancassurance products can be sold.

What We Are Looking For

• Bachelor’s degree or equivalent qualification.
• Minimum 1‑2 years of experience in a Sales in UAE market will be an added advantage.
• Good knowledge of banking/RAKBANK retail products.

What’s In It for You

• Pay for performance culture (Competitive and performance‑linked compensation)
• Diverse workforce and inclusive culture
• Career development and growth opportunities by design
• Work with the best minds in the field
• Get opportunities to bring your whole self to the organization and perform to your best.

Thank you for your interest, we will be contacting shortlisted candidates for an open day.