Skincare Specialist | Retail | Watsons UAE

Al-Futtaim; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading retail company in Dubai is seeking an experienced Beauty Specialist to enhance customer experience and drive sales in the beauty category. You will manage store operations, deliver top-notch customer service, and lead the team. Ideal candidates should have strong beauty industry knowledge and proven experience in retail management. This role offers a vibrant work environment where you can grow your career in the beauty sector.

Qualifications

• 3 to 5 years experience in retail and team management focused on beauty products.
• Strong understanding of the beauty industry and trends.
• Excellent customer service and communication skills.

Responsibilities

• Drive sales and enhance customer experience within the beauty category.
• Assist in achieving sales targets for the beauty category.
• Deliver exemplary customer service and product knowledge.

Skills

Customer service

Retail management

Product knowledge

Leadership

Problem-solving

Education

Degree in relevant field

Job description

Overview

As a Beauty Specialist, you will play a crucial role in driving sales and enhancing customer experience within the beauty category. Responsible for delivering top-notch customer service, your role involves extensive product knowledge, assisting with store management, and ensuring store operations run smoothly. Success in this role requires a blend of leadership, operational excellence, and deep industry knowledge in cosmetics and skincare. You will be key in executing store plans, optimizing product displays, and spearheading category-building activities to align with the store's objectives.

What You Will Do

• Assist in achieving sales targets for the beauty category.
• Deliver exemplary customer service and product knowledge in cosmetics, skincare, and supplements.
• Act as Store Manager when required and support training, supervision, VM, and admin activities.
• Support selling plans to deliver sales budgets.
• Carry out planogram and price changes while maintaining store appearance and merchandising standards.
• Monitor stock levels and ensure regular replenishment.
• Conduct makeovers for customers.
• Ensure safekeeping of all store merchandise to prevent shoplifting, damages, and pilferages.
• Monitor and update reports on product shelf life.
• Consolidate frequently asked products, recommend new SKUs, and submit them to the Program Lead.
• Consolidate customer profiles related to queries and concerns and submit to the Store Manager.
• Recommend category building activities like animations, hair and skin analysis, makeovers, etc.
• Provide information to customers on regimen building.
• Monitor and deliver 100% brand product availability.
• Ensure highlighting and cross-selling of exclusive products.
• Handle customer complaints with sincerity and professionalism.
• Follow through on customer feedback and requests.
• Align with Store Manager on submission of sales tracker.
• Ensure that all products on display are in good condition; pull out near expiry or damaged products.
• Plan and monitor Personal Development Plans and in-role development interventions.
• Ensure timely submission of Performance Reviews and employee engagement action plans.
• Adhere strictly to company policies and procedures.

Required Skills To Be Successful

• Comprehensive knowledge of beauty industry and trends.
• Strong retail operational and management skills.
• Excellent customer service and communication skills.
• Ability to lead, motivate, and develop team members.

What Qualifies You For The Role

• Degree is a plus but not essential.
• Minimum of 3 to 5 years experience in retail and team management focused on beauty products.
• Strong understanding of the beauty industry and trends.
• Retail operational skills including stock management, VM, systems, and cash handling.
• Proficiency in computer skills.
• Excellent management and leadership skills.
• Empathy and customer service oriented.
• Strong problem-solving skills and relationship building.
• Integrity and ability to handle ambiguity.
• Proactive attitude and team spirit with initiative.

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