Shop Manager III

Azadea; United Arab Emirates; On-site; AED 200,000 - 300,000; Full time

Job summary

A premier lifestyle retail company is seeking a Shop Manager III in Dubai to supervise store operations, ensuring exceptional customer service and maximizing sales. Responsibilities include managing inventory, overseeing staff, and maintaining brand standards. The ideal candidate has a bachelor's degree and four to six years of retail experience, including two years in a managerial role. Strong customer service and communication skills are essential.

Qualifications

• Four to six years in retail or similar roles; two years in a managerial position.
• Active participation in sports for Sports Goods Retail.
• Proficiency in digital tools for Multimedia & Lifestyle Retail.

Responsibilities

• Supervise store operations to ensure exceptional customer service.
• Manage inventory, maintenance, and compliance with brand standards.
• Recruit, train, motivate, and evaluate staff.

Skills

Fluency in English

Proficiency in MS Office

Strong customer service

Knowledge of trends

Education

Bachelor's degree in a related field

Job description

Shop Manager III

Job Number : SHO000609

ABOUT THE COMPANY

AZADEA Group is a premier lifestyle retail company that owns and operates more than 40 leading international franchise concepts in fashion and accessories, food and beverage, home furnishings, sporting goods, multimedia, and beauty and cosmetics across the Middle East and Africa, spanning 13 countries with over 700 stores.

JOB PURPOSE

The Shop Manager is responsible for supervising store operations to ensure exceptional customer service, maximize sales, and profitability in line with company objectives. He/she manages inventory, maintenance, and ensures the shop's external appearance meets brand standards.

RESPONSIBILITIES

• Detect, anticipate, and report on customer needs, market trends, and competitor activities affecting the region or market.
• Greet customers, assist promptly, and address their needs and complaints according to quality and customer service standards to foster loyalty.
• Ensure store licenses and employee documents are up to date and compliant with regulations.
• Oversee inventory activities, including receiving, cycle counts, stock movements, transfers, damaged items, and shrinkage.
• Analyze sales performance, monitor top-selling items, manage replenishment, and coordinate collection rotation.
• Place accurate orders to meet stock performance goals, maximizing sales and sell-out.
• Prepare staff schedules based on operational needs and communicate sales targets effectively.
• Update all operational and commercial information on relevant platforms accurately and timely.
• Manage the shop's budget, monitor expenditures, and report variances.
• Maintain the shop's image, ensuring cleanliness, display standards, and proper maintenance.
• Develop reports on KPIs, sales trends, inventory, and team productivity for decision-making.
• For Multimedia & Lifestyle: Monitor sales data for trends, optimize inventory, stay informed on latest trends, and provide knowledgeable customer recommendations.
• Recruit, train, motivate, and evaluate staff; conduct daily team meetings to keep staff informed and engaged.

Qualifications

Language & Technical Skills

• Fluency in English
• Proficiency in MS Office

Specific Skills

• For Sports Goods Retail: Active participation in sports, knowledge of sporting events, proficiency in games, project orientation, and entrepreneurial attitude.
• For Multimedia & Lifestyle Retail: Proficiency in digital tools, strong customer service, knowledge of trends, commercial acumen, space and stock management, data analysis, and adaptability.

Education

Bachelor's degree in a related field.

Experience

Four to six years in retail or similar roles; two years in a managerial position.

Behavioral Competencies

• Business Insight: Use industry knowledge to achieve organizational goals, ask insightful questions, explore industry trends.
• Customer Focus: Build strong customer relationships, respond to feedback, and improve service.
• Decision Quality: Make timely, confident decisions using rules and expertise.
• Drives Results: Consistently achieve and surpass goals, maintain focus under obstacles.
• Develops Talent: Support team development, provide feedback, share expertise.
• Values Differences: Respect diversity, seek varied perspectives, challenge stereotypes.
• Being Resilient: Handle setbacks effectively, recover quickly, find solutions.

Azadea Group is an Equal Employment Employer – All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or other protected characteristics.

Organization

Reserved

Primary Location

United Arab Emirates-UAE, Dubai, The Dubai Mall

Schedule

Full-time

Unposting Date

Ongoing