Shipping Booking Liaison & Customer Care Specialist

Management Solutions International MSI; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A logistics firm in Dubai seeks an experienced customer service representative. The role involves coordinating customer bookings, managing communication between departments and service providers, and handling customer inquiries. Ideal candidates should have a diploma and 2-3 years of experience in customer service, preferably in the shipping industry. If you are detail-oriented and skilled in communication, we want to hear from you.

Qualifications

• Experience in customer service, preferably in the shipping industry.
• Ability to handle bookings and coordinate with third-party services.
• Strong communication skills for liaising with customers and agents.

Responsibilities

• Conduct daily follow-up calls with customers regarding bookings.
• Coordinate customer bookings and issue voyage No Objection Certificates.
• Relay customer requirements between departments and service providers.

Skills

Customer service skills

Communication skills

Coordination abilities

Education

Diploma

Job description

A logistics firm in Dubai seeks an experienced customer service representative. The role involves coordinating customer bookings, managing communication between departments and service providers, and handling customer inquiries. Ideal candidates should have a diploma and 2-3 years of experience in customer service, preferably in the shipping industry. If you are detail-oriented and skilled in communication, we want to hear from you.