Services Engineer

Technogym USA United States; Abu Dhabi; On-site; AED 50,000 - 75,000; Full time

Job summary

A global fitness solutions company is seeking a Junior / Fresher Engineer in Abu Dhabi to ensure customer satisfaction by resolving requests related to product installation and service. The ideal candidate should bring a diploma in Electronics or related fields and have mechanical/electronic engineering skills. Responsibilities include managing stock, educating customers on equipment use, and reporting service data. Join us to inspire a healthier lifestyle and contribute to customer satisfaction in the fitness industry.

Qualifications

• 1 year's experience in a similar role or training.
• Mechanical/electronic engineering skills.
• Knowledge and ability to work with mobile tools and applications.

Responsibilities

• Execute jobs in line with defined standard operating procedures.
• Manage stock of parts and guarantee accurate inventory records.
• Educate customers in the technical use of Technogym equipment.
• Contact customers to notify them of estimated times of arrival.

Skills

Mechanical / electronic engineering skills

Ability to troubleshoot, test, repair and service technical equipment

Knowledge of IT networking

Mobile tools and applications

Education

Diploma / Degree in Electronics & communications or similar

Job description

Overview

Technogym inspires 70million daily users to train using our innovative & engaging solutions for fitness sport and health. By promoting the Healthness lifestyle of exercise a balanced diet and a positive mental approach AI Tracking & Longevity Technogym has rapidly grown into a success story of over 2800 employees at 16 branches expanding to more than 150 countries. It has been selected as Official Supplier to 10 editions of the Olympic Games - from Sydney 2000 to Milano Cortina 2026.

Suppose you are a team player with strong relationship skills and an international approach eager to invest your energy in building that case you have the right spirit to join Technogym because you have the IMBESTIO! You will naturally fit our culture if you work out and live a healthy lifestyle are proactive determined and are digitally savvy. Move with us for a better world!

Your Role

Job Opening: Junior / Fresher Engineers
Location: Abu Dhabi based

If you thrive working in the Services field and you are obsessed with care user satisfaction this is the position for you! One of Technogymbs goals is Satisfying 100% of our customers and end-users. Our Services teams are always aiming to improve their service performance to provide the best fitness experience anywhere

We are looking for a problem solving Services Engineer who will act as a customer this role you will ensure complete customer satisfaction by diligently resolving all customer requests relating to the installation and service of our products.

Your Impact

• Execute jobs in line with defined standard operating procedures
• Achieve field performance (TTS FTFR and JMR3)
• Manage stock of parts and guarantee a high-level of inventory record accuracy
• Educate customers in the technical use and care of Technogym equipment
• Execute effective root cause analyses of product issues with the goal of identifying the proper parts to be used and determining the appropriate solution
• Properly manage work orders (i.e. including all requested information based on assigned standard operating procedures)
• Properly manage service reports
• Participate in the feedback from the market process by giving structured and technically meaningful feedback on detected problems
• Contact customers to notify them of estimated times of arrival
• Escalate problems and reassign calls when appropriate
• Accurately report service data in line with assigned procedures
• Ensure all work-related equipment and vehicles are utilized and maintained safely and responsibly ensuring all work-related tasks are performed in compliance with Technogym guidelines and appropriate Health & Safety legislation.

About You

Ideally you are passionate about working out enthusiastic and proactive while also down-to-earth and ethical. You are exceptional at working in a team.

What you should bring:

• 1 years experience in a similar role or Training
• Diploma / Degree in Electronics & communications or similar
• Mechanical / electronic engineering skills
• Ability to troubleshoot test repair and service technical equipment
• Knowledge and ability to work with mobile tools and applications
• Knowledge of IT networking is advantage
• Transparency intellectually open mind and aptitude for teamwork

Equal Opportunities

Technogym is an Equal Opportunities Employer

We are an equal opportunity employer and value diversity at our company. We welcome applications from all members of society irrespective of age sex sexual orientation race religion or belief.

Discover your potential with a career at Technogym where work means loving what you do taking on challenges learning from others sharing a vision and making it come true

Required Experience:

IC