Service Manager - Auto workshop - 5 Years Experience

Speedex Auto Workshop LLC; Musaffah; On-site; AED 200,000 - 300,000; Full time

Job summary

A leading automotive service provider in Abu Dhabi is seeking an experienced Service Manager to oversee workshop operations and ensure high levels of customer satisfaction. You will be responsible for team management, quality assurance, and compliance with safety standards. The ideal candidate should possess strong technical knowledge of automotive systems and excellent customer service skills. This is a full-time position.

Qualifications

• Proven experience in a leadership role in an automotive service environment.
• Strong customer service skills and ability to manage conflicts effectively.
• Familiarity with workshop management software.

Responsibilities

• Manage the service department and ensure customer satisfaction.
• Supervise and guide workshop staff including technicians and service advisors.
• Monitor workflow and ensure compliance with safety and quality standards.

Skills

Strong technical knowledge of automotive systems

Leadership and team management

Excellent customer service and communication

Problem-solving and decision-making

Financial and inventory management

Job description

Overview

Service Manager at an Auto workshop plays a key leadership role, ensuring the smooth operation of the service department while delivering high levels of customer satisfaction and maximizing profitability. Below is a detailed breakdown of the roles and responsibilities:

Responsibilities

• Customer Service & Relationship Management
  • Greet and interact with customers to understand their vehicle concerns.
  • Explain service details, costs, and timelines clearly.
  • Handle customer complaints, disputes, and feedback professionally.
  • Ensure a high level of customer satisfaction and retention.
• Team Management & Supervision
  • Supervise technicians, service advisors, and other workshop staff.
  • Assign jobs to mechanics based on skill and workload.
  • Monitor employee performance and provide training or guidance when necessary.
• Workshop Operations Management
  • Ensure efficient workflow and optimal utilization of workshop bays.
  • Monitor repair and maintenance jobs for quality and timeliness.
  • Enforce safety protocols and cleanliness standards in the workshop.
  • Ensure that all tools and equipment are maintained and calibrated.
• Financial & Administrative Duties
  • Prepare estimates and work orders.
  • Monitor and control expenses, labor costs, and profitability.
  • Meet targets for revenue, upselling services, and efficiency.
  • Maintain service records and ensure accurate documentation.
• Quality Assurance
  • Conduct random checks on completed jobs to ensure quality.
  • Ensure compliance with manufacturer standards and warranties.
  • Investigate recurring issues and implement corrective measures.
• Compliance & Legal
  • Ensure compliance with local labor laws, environmental regulations, and safety standards.
  • Handle audits, inspections, and certifications as required.
• Technology & System Management
  • Use workshop management software to schedule jobs, track progress, and manage records.
  • Implement and oversee digital tools for diagnostics and customer communication.

Key Skills Required

• Strong technical knowledge of automotive systems
• Leadership and team management
• Excellent customer service and communication
• Problem-solving and decision-making
• Financial and inventory management

Job Type: Full-time