Service Engineer: Field Maintenance & Customer Success

KONE Middle East UAE; Sharjah; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading global engineering firm is seeking a dynamic Service Engineer to join its Sharjah office. The successful candidate will oversee field service operations and ensure high-quality installations in line with service contracts. Responsibilities include managing customer satisfaction, field operations costs, and contractor performance. The role requires a Bachelor's degree in Engineering and strong customer service skills. Join us to be part of a collaborative culture emphasizing innovation and employee engagement.

Qualifications

• Driven and energetic representative with strong analytical skills.
• Experience in elevator service operations or service sales preferred.
• Fluency in English is required.

Responsibilities

• Ensure customer satisfaction through quality of service and communication.
• Deliver service according to contract requirements and quality standards.
• Manage costs of field operations, callouts, and repair sales.

Skills

Analytical skills

Customer focus

Organizational skills

Service mindset

Education

Bachelor's degree in Electrical, Mechatronics, Electronics or Industrial Engineering

Job description

A leading global engineering firm is seeking a dynamic Service Engineer to join its Sharjah office. The successful candidate will oversee field service operations and ensure high-quality installations in line with service contracts. Responsibilities include managing customer satisfaction, field operations costs, and contractor performance. The role requires a Bachelor's degree in Engineering and strong customer service skills. Join us to be part of a collaborative culture emphasizing innovation and employee engagement.