Service Desk & support - Fresh graduates

Sundus Recruitment and Outsourcing Services, Abu Dhabi; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

A prominent recruitment agency in Abu Dhabi is seeking a proactive Service Desk & Support Engineer to join their IT support team. The role involves providing technical support, troubleshooting issues, and ensuring seamless operation of IT services. Ideal candidates should possess knowledge of Windows and macOS, strong communication skills, and IT certifications are a plus. This position suits both experienced individuals and freshers looking to start their career in IT.

Qualifications

• 1+ years of experience in IT support or a similar role preferred.
• Ability to troubleshoot technical issues promptly.
• Certification in relevant IT fields is a plus.

Responsibilities

• Provide technical support to end users.
• Troubleshoot hardware and software issues.
• Ensure the seamless operation of IT services.

Skills

Knowledge of Windows operating systems

Knowledge of macOS operating systems

Microsoft Office Suite

Network troubleshooting

Hardware configurations

Strong communication skills

Customer-centric approach

Critical thinking under pressure

Organizational skills

Collaboration and teamwork

Education

IT certifications such as CompTIA A+

ITIL certification

Microsoft Certified Professional (MCP)

Job description

Job Code: 5687

Job Title: Service Desk & Support Engineer

Job Location: Abu Dhabi

Experience: 1+ years or Freshers also can apply

Client: Government

Working days: 5 days

Job Overview

We are seeking a dedicated and proactive Service Desk & Support Engineer to join our IT support team. The successful candidate will be responsible for providing technical support, troubleshooting issues, and ensuring seamless operation of IT services. You will be the first point of contact for end users, assisting with both hardware and software problems in a professional and timely manner.

Key Skills & Qualifications

• Technical skills: Knowledge of Windows and macOS operating systems, Microsoft Office Suite, network troubleshooting, and hardware configurations.
• Customer service: Strong communication skills with a customer‑centric approach to support and problem‑solving.
• Problem‑solving: Ability to troubleshoot and think critically under pressure to resolve technical issues quickly.
• Experience: Previous experience in IT support or a similar role preferred.
• Certification: IT certifications such as CompTIA A+, ITIL, or Microsoft Certified Professional (MCP) are a plus.
• Organizational skills: Ability to manage multiple tasks and prioritize efficiently in a fast‑paced environment.
• Teamwork: Comfortable collaborating with colleagues and supporting the broader IT team to ensure smooth operations.