Service Advisor

UNITED AL SAQER GROUP; United Arab Emirates; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading automotive services company in the UAE seeks an experienced Service Advisor to enhance the customer experience at Autoplus Bodyshop. Responsibilities include greeting customers, managing service appointments, providing technical information, and ensuring timely service delivery. The ideal candidate will have a Bachelor's degree in Automotive Technology or a related field, and 2-4 years of experience in a similar role, with strong customer service and technical skills. Competitive benefits offered.

Benefits

Competitive benefits package

Path towards rewarding career

Qualifications

• 2–4 years of experience in a similar Service Advisor role preferred.
• Basic knowledge of vehicle systems and repair processes.
• Experience in dealership or multi-brand service environments preferred.

Responsibilities

• Greet customers professionally and understand their service needs.
• Accurately record customer concerns and prepare job cards.
• Liaise with technicians to ensure clear communication with customers.
• Provide timely updates to customers on vehicle status.
• Generate accurate service estimates and obtain approvals.
• Ensure proper vehicle delivery to the customer post-service.
• Process warranty claims in accordance with guidelines.
• Follow up post-service to ensure customer satisfaction.

Skills

Customer service skills

Technical understanding

Dealer Management Systems proficiency

Strong communication skills

Proficiency in MS Office

Education

Bachelor’s degree in Automotive Technology or related field

Job description

AUTOPLUS BODYSHOP

Autoplus Bodyshop is a newly established member of United Al Saqer Group, and its mission is to provide the best collision repair experience in the region. At Autoplus, our key objective is to provide and deliver an exceptional job for an excellent price. We value the fact that we are able to give our customers a seamless collision repair experience that matches our high-value clients and vehicles.

Through continuous training, the upgrading of our equipment and staff, and keeping up with the international trends, we aim to stay ahead of our opposition.

Job Summary:

The Service Advisor will be the primary point of contact between customers and the service team, ensuring a personalized, premium-level experience by effectively managing service appointments, explaining technical information, and overseeing the timely delivery of service and repair work to the highest standards.

Area of Responsibility & Brief Description of Activities and Job Description:

• Customer Interaction: Greet customers professionally, understand their service needs, and ensure all interactions reflect the brand’s luxury experience and values.
• Service Consultation: Accurately record customer concerns, perform vehicle walkarounds, and prepare job cards with precise repair and service instructions.
• Technical Coordination: Liaise with technicians to clarify concerns, relay updates, and ensure clear communication between workshop and customer.
• Progress Updates: Provide timely updates to customers on the status of their vehicles, including service progress, additional repair findings, and estimated completion time.
• Estimate Preparation: Generate accurate service estimates, explain costs transparently, and obtain necessary approvals prior to work execution.
• Vehicle Handover: Ensure proper vehicle delivery to the customer post-service, including reviewing performed work, providing service reports, and explaining any outstanding issues.
• Warranty and Policy Compliance: Process warranty claims in accordance with Abu Dhabi Motors guidelines, ensuring all documentation and procedures meet OEM standards.
• Customer Satisfaction & Follow-Up: Follow up post-service to ensure customer satisfaction, handle complaints professionally, and support retention through excellent service.

To be a successful Service Advisor, you should demonstrate strong customer service skills, technical understanding, and the ability to manage service workflows in a premium automotive environment.

Mandatory & Preferred Requirements

• Bachelor’s degree in Automotive Technology, Mechanical Engineering, or related field
• 2–4 years of experience in a similar Service Advisor role preferred
• Basic knowledge of vehicle systems and repair processes
• Experience in dealership or multi-brand service environments preferred

Skills & Competencies

• Proficiency in Dealer Management Systems (DMS) and service software
• Basic understanding of vehicle diagnostics and workshop operations
• Strong communication and customer-handling skills
• Proficiency in MS Office (Excel, Word, Outlook)
• Customer-focused mindset with ownership and accountability
• Adaptable and collaborative approach
• Result-driven with attention to service quality and timelines

Benefits

In return, we offer you a path towards your most rewarding career and an opportunity to be part of one of the leading family groups within the UAE. Additionally, we provide a competitive benefits package for all successful candidates.

Location

Al Ain, Abu Dhabi

What will it be like to work for United Al Saqer Group?

Established more than 37 years ago, the United Al Saqer Group (UASG) is one of the leading multi-sector business groups in the United Arab Emirates. The UASG owns and operates a diverse yet complementary portfolio of more than 7 UAE-based companies encompassing a number of key industry sectors, which includes Abu Dhabi Motors, Dalma Motors, Al Saqer Heavy Equipment, Al Saqer Property Management, Awraq Islamic Financial Brokerage, Royal International Construction, and Royal Joinery.