Service Advisor

United Al Saqer Group; Abu Dhabi Emirate; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading family group in the UAE is seeking a Service Advisor to be the primary liaison between customers and the service team. The role requires exceptional customer service skills and technical understanding to manage service workflows effectively. Ideal candidates should hold a Bachelor's in Automotive Technology or Mechanical Engineering, possess 2-4 years of related experience, and be proficient with dealer management systems. A competitive benefits package is also offered.

Benefits

Competitive benefits package

Career advancement opportunities

Qualifications

• 2–4 years of experience in a similar Service Advisor role preferred.
• Basic knowledge of vehicle systems and repair processes.
• Experience in dealership or multi-brand service environments preferred.

Responsibilities

• Greet customers professionally and understand their service needs.
• Accurately record customer concerns and prepare job cards.
• Liaise with technicians to clarify concerns and relay updates.
• Provide timely updates to customers on service status.
• Generate accurate service estimates and explain costs.
• Ensure proper vehicle delivery to the customer post-service.
• Process warranty claims in accordance with Abu Dhabi Motors guidelines.
• Follow up post-service to ensure customer satisfaction.

Skills

Customer service skills

Technical understanding

Communication skills

Proficiency in MS Office

Dealer Management Systems (DMS)

Education

Bachelor’s degree in Automotive Technology or Mechanical Engineering

Tools

Dealer Management Systems

Job description

AUTOPLUS BODYSHOP

Autoplus Bodyshop is a newly established member of United Al Saqer Group, and its mission is to provide the best collision repair experience in the region. At Autoplus, our key objective is to provide and deliver an exceptional job for an excellent price. We value the fact that we are able to give our customers a seamless collision repair experience that matches our high-value clients and vehicles.

Through continuous training, the upgrading of our equipment and staff; and keeping up with the international trends, we aim to stay ahead of our opposition.

Job Summary

The Service Advisor will be the primary point of contact between customers and the service team, ensuring a personalized, premium-level experience by effectively managing service appointments, explaining technical information, and overseeing the timely delivery of service and repair work to the highest standards.

AREA OF RESPONSIBILITY & BRIEF DESCRIPTION OF ACTIVITIES AND JOB DESCRIPTION

Customer Interaction

Greet customers professionally, understand their service needs, and ensure all interactions reflect the brand’s luxury experience and values.

Service Consultation

Accurately record customer concerns, perform vehicle walkarounds, and prepare job cards with precise repair and service instructions.

Technical Coordination

Liaise with technicians to clarify concerns, relay updates, and ensure clear communication between workshop and customer.

Progress Updates

Provide timely updates to customers on the status of their vehicles, including service progress, additional repair findings, and estimated completion time.

Estimate Preparation

Generate accurate service estimates, explain costs transparently, and obtain necessary approvals prior to work execution.

Vehicle Handover

Ensure proper vehicle delivery to the customer post-service, including reviewing performed work, providing service reports, and explaining any outstanding issues.

Warranty and Policy Compliance

Process warranty claims in accordance with Abu Dhabi Motors guidelines, ensuring all documentation and procedures meet OEM standards.

Customer Satisfaction & Follow-Up

Follow up post-service to ensure customer satisfaction, handle complaints professionally, and support retention through excellent service.

To be a successful Service Advisor

To be a successful Service Advisor, you should demonstrate strong customer service skills, technical understanding, and the ability to manage service workflows in a premium automotive environment.

Mandatory & Preferred Requirements

• Bachelor’s degree in Automotive Technology, Mechanical Engineering, or related field
• 2–4 years of experience in a similar Service Advisor role preferred
• Basic knowledge of vehicle systems and repair processes
• Experience in dealership or multi-brand service environments preferred

Skills & Competencies

• Proficiency in Dealer Management Systems (DMS) and service software
• Basic understanding of vehicle diagnostics and workshop operations
• Strong communication and customer-handling skills
• Proficiency in MS Office (Excel, Word, Outlook)
• Customer-focused mindset with ownership and accountability
• Adaptable and collaborative approach
• Result-driven with attention to service quality and timelines

Benefits

In return, we offer you a path towards your most rewarding career and an opportunity to be part of one of the leading family groups within the UAE. Additionally, we provide a competitive benefits package for all successful candidates.

Location

• Al Ain, Abu Dhabi

What will it be like to work for United Al Saqer Group?

Established more than 37 years ago, the United Al Saqer Group (UASG) is one of the leading multi-sector business groups in the United Arab Emirates. The UASG owns and operates a diverse yet complementary portfolio of more than 7 UAE-based companies encompassing a number of key industry sectors, which includes Abu Dhabi Motors, Dalma Motors, Al Saqer Heavy Equipment, Al Saqer Property Management, Awraq Islamic Financial Brokerage, Royal International Construction, and Royal Joinery.