Service Advisor - Automotive 08J26

TALENTMATE; Sharjah; On-site; AED 60,000 - 120,000; Full time

Job summary

A recruitment and staffing agency in Sharjah is looking for a Service Advisor to join their automotive service team. This role requires strong communication and organizational skills and a passion for cars. The ideal candidate will have at least two years of experience in the automotive industry, providing excellent customer service and managing service appointments. Join a dynamic team and contribute to enhancing customer satisfaction and dealership reputation.

Qualifications

• Minimum of two years’ experience as a Service Advisor in the automotive industry.
• Strong knowledge of automotive services, repairs, and maintenance procedures.
• Valid driver’s license and a clean driving record.

Responsibilities

• Greet and assist customers with their automotive service inquiries and needs.
• Conduct thorough inspections of vehicles to accurately identify service requirements.
• Provide detailed explanations of services and repair options to customers.
• Coordinate scheduling of service appointments and manage service calendar efficiently.

Skills

Customer-centric attitude

Strong communication skills

Organizational skills

Knowledge of automotive services

Proficiency in automotive service management software

Education

High school diploma or equivalent

Additional technical training (preferred)

Job description

Job Description

We are seeking a highly skilled and customer-focused Service Advisor to join our dynamic automotive service team. As a Service Advisor, you will be the primary liaison between our customers and the service department, ensuring a seamless and positive experience for our clients. You will play a critical role in achieving customer satisfaction and enhancing the dealership's reputation for excellence in automotive service. The ideal candidate will possess strong communication and organizational skills, a keen attention to detail, and a thorough understanding of automotive services. If you have a passion for cars and are committed to providing outstanding customer service, we encourage you to apply and become an integral part of our team.

Responsibilities

• Greet and assist customers with their automotive service inquiries and needs.
• Conduct thorough inspections of vehicles to accurately identify service requirements.
• Provide detailed explanations of services and repair options to customers.
• Prepare and provide accurate cost estimates for automotive service and repairs.
• Coordinate scheduling of service appointments and manage service calendar efficiently.
• Maintain regular communication with customers throughout their vehicle’s service process.
• Consult with technicians to ensure seamless execution of scheduled services.
• Monitor the progress of service work and update customers with any changes.
• Handle customer complaints tactfully and resolve service issues promptly and professionally.
• Maintain detailed records of service transactions and customer interactions for future reference.
• Promote additional services and parts to enhance vehicle performance and reliability.
• Ensure compliance with company policies and safety standards in the service department.

Requirements

• High school diploma or equivalent; additional technical training preferred.
• Minimum of two years’ experience as a Service Advisor in the automotive industry.
• Strong knowledge of automotive services, repairs, and maintenance procedures.
• Excellent communication skills to effectively interact with customers and technicians.
• Strong organizational skills with the ability to multitask and manage time efficiently.
• Customer-centric attitude with a commitment to providing exceptional service experiences.
• Proficiency in using computer systems and automotive service management software.
• Valid driver’s license and a clean driving record are essential for this role.

Job Details

Role Level: Mid-Level
Work Type: Full-Time
Country: United Arab Emirates
City: Sharjah
Company Website: https://www.talentmate.com
Job Function: Customer Service
Company Industry: Recruitment & Staffing
Sector: Recruitment & Staffing

About The Company

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