Service Advisor and Warranty Coordinator Associate - Dubai

MP DOMINIC AND CO; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading marine services company in Dubai is looking for a Service Coordinator to manage customer inquiries and warranty claims. The role involves collaborating with the technical team and ensuring efficient service delivery. Candidates should have a Bachelor's degree, experience in service management, and familiarity with marine engine systems. Proficiency in SAP ERP is an advantage.

Qualifications

• Bachelor's degree in a related field is required.
• Experience in marine engine or automotive service industry preferred.
• Understanding of engine systems for troubleshooting and service advice needed.
• Familiarity with Mercury Marine products and warranty procedures is a plus.

Responsibilities

• Serve as primary point of contact for service and warranty inquiries.
• Collaborate with technical team to coordinate warranty repairs.
• Schedule repair appointments and monitor service timelines.
• Prepare detailed reports on service activity and warranty claims.

Skills

Customer service

Collaboration with technical teams

Warranty claims management

Diagnostic skills

Understanding of engine systems

Education

Bachelor's degree in a related field

Tools

SAP ERP

Job description

Overview

Serve as the primary point of contact for customers regarding service, product information, and warranty inquiries. This role includes managing and processing warranty claims in compliance with company and manufacturer guidelines, verifying warranty coverage, and maintaining accurate documentation of service history, parts, and repairs.

Responsibilities

• Collaborate with the technical team to assess, validate, and coordinate warranty repairs.
• Schedule repair appointments, monitor service timelines, and provide customers with status updates.
• Coordinate technician workload with the service department to maximize efficiency.
• Assist customers with parts identification and ordering, ensuring correct components are provided.
• Work with inventory staff to ensure parts availability for service and warranty needs.
• Prepare and deliver detailed operations reports on service activity, warranty claims, and customer feedback to management.
• Stay current on latest engine technologies and product specifications to give accurate service advice.
• Work closely with technical staff to ensure accurate diagnoses and service recommendations.

Minimum Qualifications

• Bachelor's degree in a related field.
• Experience in marine engine or automotive service industry.
• Understanding of engine systems for troubleshooting and service advice.
• Familiarity with Mercury Marine products and warranty procedures.
• Proficiency with SAP ERP for service, warranty, and inventory management.