Service Advisor | Al-Futtaim Motors | Lexus Ras Al Khaimah

Al-Futtaim Automotive; Ras Al Khaimah; On-site; AED 60,000 - 120,000; Full time

Job summary

A major automotive company in Ras Al Khaimah is seeking a passionate Service Advisor to join our team. You will represent our brand, ensuring a seamless aftersales journey and enhancing customer satisfaction. The ideal candidate has 3-5 years of experience in automotive dealerships, strong technical knowledge, and excellent communication skills in English, with Arabic preferred. Our commitment to a customer-centric approach drives us to deliver exceptional service and contribute to revenue growth.

Qualifications

• Minimum of 3–5 years as a Service Advisor in an automotive dealership.
• A solid understanding of automotive products, processes, and technical details.
• Strong English communication skills; Arabic is a plus.

Responsibilities

• Create strong, long-lasting connections with customers to enhance retention and loyalty.
• Drive monthly revenue through strategic upselling and smart discount management.
• Address customer needs with expert advice, ensuring vehicles are serviced right the first time.
• Provide timely updates on vehicle progress, maintaining our on-time delivery promise.
• Handle customer complaints efficiently, ensuring satisfaction and enhancing service scores.
• Follow all company policies and procedures to deliver a consistent, premium customer experience.

Skills

Customer Service

Technical Knowledge

Communication Skills

Team Player

Education

Diploma or Bachelor’s degree in Automobile/Mechanical Engineering

Tools

MS Office

SAP knowledge

Job description

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.

Overview Of The Role

Are you ready to be the face of Lexus in Ras Al Khaimah? We’re looking for passionate and customer-focused Service Advisor to join our team. In this role, you’ll represent our brand and deliver a seamless aftersales journey to our customers, ensuring satisfaction, loyalty, and revenue growth.

What You Will Do

• Build Relationships: Create strong, long-lasting connections with customers to enhance retention and loyalty.
• Achieve Targets: Drive monthly revenue through strategic upselling and smart discount management.
• Consult & Deliver: Address customer needs with expert advice, ensuring vehicles are serviced right the first time.
• Keep Customers Informed: Provide timely updates on vehicle progress, maintaining our on-time delivery promise.
• Resolve Concerns: Handle customer complaints efficiently, ensuring satisfaction and enhancing service scores.
• Adhere to Standards: Follow all company policies and procedures to deliver a consistent, premium customer experience.

Required Skills To Be Successful

• Experience: Minimum of 3–5 years as a Service Advisor in an automotive dealership.
• Technical Knowledge: A solid understanding of automotive products, processes, and technical details.
• Customer Service: A passion for going the extra mile to delight customers.
• Language Skills: Strong English communication skills; Arabic is a plus!

About The Team

You’ll work closely with our Reception Manager, Aftersales Managers, and Workshop Teams. Together, you’ll achieve monthly sales targets, deliver exceptional customer service, and ensure outstanding scores in Toyota Motor Corporation (TMC) evaluations.

What Equips You For The Role

• Diploma or Bachelor’s degree in Automobile/Mechanical Engineering.
• Proficiency in MS Office (SAP knowledge preferred).
• Excellent communication and customer-handling skills.
• A strong team player with the flexibility.

About Al-Futtaim Automotive

A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa.

Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world’s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM.

We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences.

We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial & construction equipment.

What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.