Senior Training Officer

Alert International; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading training organization in Dubai is seeking a Training Manager to design and deliver training programs aligned with business strategies. The role requires fluency in English and Arabic, along with 5-8 years of experience in training within the luxury retail sector. Key responsibilities include conducting needs analysis, onboarding new hires, and developing metrics for training effectiveness. Ideal candidates will hold a Bachelor’s degree, with a Master’s preferred, and have certifications in training programs. Competitive package offered.

Qualifications

• 5-8 years’ experience within the training field related to soft skills.
• Experience within luxury retail for high-end watches and jewelry preferred.
• Experience using Training Needs Analysis.

Responsibilities

• Design and deliver training programs aligned with business needs.
• Conduct training needs analysis and improve existing programs.
• Deliver onboarding training for new hires.
• Develop metrics to evaluate training effectiveness.
• Coach and mentor employees with performance feedback.
• Monitor post-training performance with department heads.

Skills

Fluent in English

Fluent in Arabic

Proficiency in MS Office

Knowledge of HR information systems

Competent in organizational development

Physically and mentally fit

Education

Bachelor’s degree in business, Retail Management, or related field

Master’s degree preferred

Technical Training Certificates/licenses

Training programs certification in retail field

Job description

Description

In this role, you will be responsible for planning, designing, coordinating, and delivering the respective training programs in alignment with the organization’s HR and business strategy.

Role & Responsibilities

• Design and deliver training programs aligned with business and people development needs.
• Conduct training needs analysis and continuously improve existing programs.
• Deliver onboarding and orientation training for new hires.
• Develop metrics to evaluate training effectiveness and impact.
• Coach and mentor employees and provide structured performance feedback.
• Partner with department heads and line managers to monitor post-training performance.
• Support the creation and execution of the annual training calendar.
• Coordinate training activities with external suppliers and third-party providers.
• Assist with budgeting, reporting, and documentation related to training initiatives.
• Ensure compliance with company policies, QHSE standards, and risk management. protocols
• The role may involve limited travel within the GCC from time to time.

Skills

Skills & Competencies

• Fluent in English and Arabic with a sophisticated, confident presentation style.
• Proficiency in MS Office packages such as Word and Excel, PowerPoint Presentation; e-mail and internet data research and interpretation.
• Knowledge of computerized information systems used in human resources applications.
• Competent in organizational development and employee relations.
• Physically and mentally fit for the job.

Education & Qualifications

• Bachelor’s degree in business, Retail Management, or a related field. Master’s degree is highly preferred.
• With 5-8 years’ experience within the training field as related to soft skills and preferable within the luxury retail field for high end watches and jewelry.
• Preferably with Technical Training Certificates/licenses, Training programs certification in the retail field, or HR Analytics.
• With experience using Training Needs Analysis.