Senior Technical Account Manager

Amazon; Dubai; On-site; AED 200,000 - 300,000; Full time

Job summary

A global cloud services provider is seeking a Technical Account Manager in Dubai. This role involves advising customers on AWS services, ensuring operational health of their cloud environments, and fostering technical discussions. The ideal candidate has experience in similar technical roles and a strong understanding of cloud computing. This position offers opportunities for mentorship and skill development in a rapidly growing team.

Qualifications

• Experience in a similar technical role such as Technical Account Manager or Solutions Architect.
• Strong understanding of cloud computing and AWS services.
• Ability to manage tasks in a fast-paced environment.

Responsibilities

• Advise on AWS solutions and provide technical guidance to customers.
• Ensure operational health of AWS environments while reducing costs.
• Collaborate with internal teams to drive customer value from AWS.

Skills

Technical consulting

Customer relationship management

Cloud architecture

Technical guidance

AWS services knowledge

Tools

AWS

Cloud services

DevOps tools

Job description

At Amazon our vision is to be earths most customercentric company. In 2006 we launched Amazon Web Services giving customers access to the same cloud technology we built to serve millions of shoppers on . Amazon Web Services (AWS) is a secure cloud services platform offering computing power database storage content delivery and other functionality to help businesses scale and grow. Millions of businesses are using AWS cloud solutions to build sophisticated applications with increased flexibility scalability and reliability.

The Role

An AWS Technical Account Manager is a trusted advisor and cloud operations architect for our Enterprise Support customers. As a trusted advisor youll have a direct impact in helping our customers gain the most value from cloud technology. Youll craft and execute strategies to drive our customers adoption and use of AWS services. This includes a range of products including EC2 S3 DynamoDB & RDS databases Lambda CloudFront CDN IoT and many more.

Our Technical Account Managers partner with some of the most iconic businesses in the country. These range from rising startups building their business from scratch through to large enterprises going through significant transformation. Youll provide advice on architecture support strategy project and launch planning as well as ongoing operational issues.

Responsibilities

• Youll advise on solutions provide technical guidance and advocate for the customer
• Ensure AWS environments remain operationally healthy whilst reducing cost and complexity
• Develop trusting relationships with customers understanding their business needs and technical challenges
• Using your technical acumen and customer obsession youll drive technical discussions regarding incidents tradeoffs and risk management
• Consult with a range of partners from developers through to Csuite executives
• Collaborate with AWS Solutions Architects Business Developers Professional Services Consultants and Sales Account Managers
• With a bias for action youll proactively find opportunities for customers to gain additional value from AWS
• Provide detailed reviews of service events monthly & quarterly metrics detailed prelaunch planning
• Solve a variety of problems across different customers as they migrate their workloads to the cloud
• Uplift customer capabilities by running workshops brown bag sessions etc.

About the Team

As we continue to rapidly expand in EMEA youll have plenty of opportunities to develop your technical consulting and leadership skills. Youll work with talented cloud technologists whilst expanding your knowledge of AWS products. Youll also have the chance to receive mentorship and gain AWS certifications.

Do you want to be part of history and transform businesses through cloud computing adoption We would love to hear from you.

Qualifications

• Experience in a similar role as a Technical Account Manager Consultant Solutions Architect Platform Engineer Systems Engineer Cloud Architect etc.
• Understand operational parameters and troubleshooting for a combination of the following: Compute Storage Networking CDN Databases DevOps Big Data and Analytics Security Applications Development
• Internal enterprise or external customerfacing experience with the ability to clearly articulate to small and large audiences
• Ability to juggle tasks and projects in a fastpaced environment
• Customer obsessed
• Professional experience with cloud offerings such as AWS Azure Google Cloud Platform etc.
• Programming or scripting skills with a combination of Java Python Perl Ruby C# and/or PHP a plus but not a requirement
• Previous experience as a Software Engineer Developer DevOps Engineer etc.
• Understanding of DevOps practices and tools including Continuous Integration / Deployment Puppet Docker Kubernetes Chef is a plus

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Required Experience: