Senior Sales Manager - MICE

Rotana Ras Al Khaimah - The Mangroves; Ras Al Khaimah; On-site; AED 40,000 - 60,000; Full time

Job summary

A luxury hotel in Ras Al Khaimah is seeking passionate and dynamic Sales professionals to deliver exceptional customer service and creative solutions. Responsibilities include handling MICE RFPs, preparing tailored offer letters, and maximizing upselling opportunities. Candidates must hold a degree in sales and have at least two years of relevant experience within the hotel industry, alongside strong communication skills. This role offers the chance to thrive in a vibrant, customer-focused environment.

Qualifications

• Minimum of two years of post-graduate work experience in the hotel industry.
• Must be computer literate with excellent presentation skills.
• Proficient in English with additional language skills as an asset.

Responsibilities

• Handle all incoming MICE RFP from sales offices.
• Implement and execute sales objectives and action plans.
• Prepare offer letters based on guest requirements.
• Maximize up-selling opportunities for events.
• Maintain files of major accounts.

Skills

Customer service

Effective Communication

Planning for Business

Teamwork

Education

Degree in sales

Job description

Job Description

We are currently seeking for passionate and dynamic Sales professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.

Responsibilities

• Handle all incoming MICE RFP generated by inbound or outbound sales offices, pertaining to own defined segment or portfolio
• Implement and execute all sales objectives and action plans to reach and exceed set targets
• Prepare offer letters according to guest requirements and availability, according to company standards and selling strategy
• Ensure that all necessary information about the event is obtained either from account manager or from the client directly prior to the preparation of an offer
• Maximize up selling opportunities by proposing additional events and activities suitable and complimenting to the MICE booking
• Establish and maintain files of major accounts and assist Superiors in maintaining the accounts management system
• Ensure that Rotana sales policies and SOPs are adhered to at all times

Education, Qualifications & Experiences

You should be holding a degree in sales and minimum two years post graduate work experiences, ideally within the hotel industry. You must be a computer literate with excellent presentation skills and highly sophisticated communication skills, written and oral with proficiency in English is essential and any other language skills beside will be an asset.

Knowledge & Competencies

• Understanding Hotel Operations
• Effective Communication
• Planning for Business
• Supervising People
• Understanding Differences
• Supervising OperationsTeamwork
• Adaptability
• Customer Focus
• Drive for Results