Senior Patient Services & Billing Specialist

NMC; Abu Dhabi Emirate; On-site; AED 200,000 - 300,000; Full time

Job summary

A healthcare provider in Abu Dhabi is seeking a dedicated administrative professional to support patient services. Responsibilities include greeting patients, managing inquiries, verifying insurance eligibility, and processing payments effectively. The ideal candidate must maintain high standards of customer service while ensuring compliance with billing practices and hospital policies. Strong communication skills and attention to detail are essential for this role, which plays a critical part in maintaining operational efficiency in a busy healthcare environment.

Responsibilities

• Greet patients, direct to appropriate department, provide routine information about the hospital.
• Handle phone inquiries, ascertain nature and urgency of inquiries, refer callers, and schedule appointments.
• Register new patients, update existing files, and respond to inquiries regarding treatment and billing.
• Verify payor eligibility, collect payments, and ensure proper documentation is entered into the hospital system.
• Facilitate daily cash collection and ensure adherence to finance protocols.
• Maintain working knowledge of Hospital Information Systems and procedures for booking appointments.
• Handle complaints professionally and maintain quality service standards.
• Assist in translation as needed.

Job description

A healthcare provider in Abu Dhabi is seeking a dedicated administrative professional to support patient services. Responsibilities include greeting patients, managing inquiries, verifying insurance eligibility, and processing payments effectively. The ideal candidate must maintain high standards of customer service while ensuring compliance with billing practices and hospital policies. Strong communication skills and attention to detail are essential for this role, which plays a critical part in maintaining operational efficiency in a busy healthcare environment.