Senior Officer- PBO Cheques Clearing

First Abu Dhabi Bank; Abu Dhabi; On-site; AED 90,000 - 120,000; Full time

Job summary

A major financial institution in Abu Dhabi is seeking a professional in cash management to ensure efficient processing of transactions while adhering to strict policies and SLAs. Candidates must have a Bachelor's Degree and at least 2 years of experience in the banking industry. The role involves generating reports for decision-making, maintaining high service quality to customers, and ensuring confidentiality of sensitive information. This position is full-time and does not support remote work.

Qualifications

• Minimum 2 years of related work experience in the banking industry.
• Adherence to SLAs and compliance with standard operating procedures.

Responsibilities

• Ensure error-free processing of cash management transactions.
• Generate periodical reports for effective decision-making.
• Maintain confidentiality of sensitive customer information.

Skills

Operational risk management

Customer service excellence

Transaction processing

Education

Bachelor's Degree / Higher Diploma

Job description

KEY ACCOUNTABILITIES:

Policies Systems Processes & Procedures

• Ensure efficient error free processing of cash management related transactions with strict compliance to policies.
• Maintain strict adherence to the agreed SLAs with other units.
• Minimise operational risks for the bank by ensuring all transactions are processed in-line with the documented standard operating procedures.
• Ensure conformance to internal procedures / policies / guidelines and regulations as applicable.

Continuous Improvement

• Prepare SOPs as per the Audit and RMU requirement for CMU products.
• Institutionalizing best practices establishing service quality standards and improving service deliverables to customers.

Reporting

• Diligent monitoring of identified internal accounts in line with ORMU guidelines.
• Generate periodical reports for effective decision making.

Job Specific Accountabilities

• Diligent transaction processing of Cash Management products related to clearing PDCs Inward / Outward remittances deposits loans etc.
• Maintain Top quality service to Internal and external customers to avoid any escalations and provide 24X7 services to VVIP clients.
• Maintain confidentiality of customer Sensitive information at all times
• Monitor critical suspense accounts as per unit memo.
• Ensure safe custody of documents and customer records.
• Participate actively in the various initiatives from the unit and pan bank projects as delegated.

Job Context

Specific Accountability

• Undertake all daily activities related to assigned product or sub function in cash management unit.
• Timely processing of transactions received before cut-off process high value and urgent transactions on priority basis.
• Perform UAT for systems changes / process enhancements / pan bank initiatives in timely and effective manner.
• Attend queries received from other banks and internal customer to take necessary action.
• Performing daily and periodic reconciliations as per standard operating procedures and follow up on outstanding for resolution.
• Proof internal accounts and timely submission of necessary reports to RMU on monthly basis.
• Provide periodic feedback on process improvement measures in order to have an efficient and risk free operations.
• Follow up on pending originals with relevant teams for all transactions processed on exceptions.
• Ensure archival and retrieval of documents as per departments guidelines.
• Contribute in any other additional activity / responsibility based on need.

Qualifications

Minimum Qualification

• Bachelors Degree / Higher Diploma

Minimum Experience

• Minimum 2 years of related work experience in banking industry

Remote Work

No

Employment Type

Full-time