Senior Manager – Member Operations & Service Delivery

Emirates Airlines - Other locations; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading airline company is seeking a Manager - Member Operations and Service Delivery for its Skywards programme. This role requires 10+ years in commercial or customer strategy, focusing on enhancing service delivery across various touchpoints. The Manager will collaborate with teams to implement VIP recognition and leverage technology for personalized service. The position offers a competitive tax-free salary, excellent travel benefits, and opportunities for career growth.

Benefits

Attractive tax-free salary

Generous travel benefits

Excellent leave and healthcare package

Transport benefits

Life insurance

Qualifications

• 10+ years experience in Commercial or Customer Strategy roles.
• Expertise in Loyalty marketing and premium customer experience.
• Experience in airline loyalty programmes is an advantage.

Responsibilities

• Define and enhance Skywards programme delivery guidelines.
• Develop systems for capturing member feedback.
• Partner to deliver a seamless member experience.

Skills

Executive presence

Communication skills

Stakeholder engagement

Problem-solving skills

Education

Degree in Commerce, Business Management, Marketing or related discipline

Job description

A leading airline company is seeking a Manager - Member Operations and Service Delivery for its Skywards programme. This role requires 10+ years in commercial or customer strategy, focusing on enhancing service delivery across various touchpoints. The Manager will collaborate with teams to implement VIP recognition and leverage technology for personalized service. The position offers a competitive tax-free salary, excellent travel benefits, and opportunities for career growth.