Senior IT Support Specialist - Luxury Hospitality

Dubai Holding; United Arab Emirates; On-site; AED 200,000 - 300,000; Full time

Job summary

A luxury hotel brand in the United Arab Emirates is seeking a Senior Officer - IT Support Specialist. Responsibilities include managing IT incidents, supporting hotel guests and staff, and ensuring adherence to service standards. The ideal candidate has 2 years of experience in IT support and holds a relevant degree. The position offers a tax-free salary, generous benefits, and opportunities for career growth within the prestigious hospitality industry.

Benefits

Attractive tax-free salary

Generous F&B benefits

Reduced hotel rates

Excellent leave and health care package

Life insurance

Functional incentives

Qualifications

• 2 years’ experience in a relevant role with exposure to related businesses and technologies.

Responsibilities

• Manage incidents and service requests for IT support.
• Ensure adherence to IT standards during deployment of PCs and laptops.
• Maintain service delivery and incident resolutions in line with service agreements.

Skills

IT support

Problem solving

User management

Understanding of IT applications

Education

Bachelor's degree or equivalent with specialization in IT

ITIL or CobIT Certification

Job description

A luxury hotel brand in the United Arab Emirates is seeking a Senior Officer - IT Support Specialist. Responsibilities include managing IT incidents, supporting hotel guests and staff, and ensuring adherence to service standards. The ideal candidate has 2 years of experience in IT support and holds a relevant degree. The position offers a tax-free salary, generous benefits, and opportunities for career growth within the prestigious hospitality industry.