Senior IT Engineer

Halian; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading organization is seeking an experienced IT Engineer to deliver exceptional end-user support while ensuring operational stability across various projects. This role requires expertise in resolving complex IT issues, executing system upgrades, and collaborating efficiently with internal teams and third-party vendors. The ideal candidate should possess a strong background in infrastructure management and have significant experience in server and network management, especially within medium to large organizations. Competencies in Microsoft Office 365, Azure, and ITIL framework are highly valued.

Qualifications

• 5+ years of experience in infrastructure/operations design and deployment.
• 5+ years in server and network management for medium to large organizations.
• 2+ years in implementing security requirements.

Responsibilities

• Provide expert-level technical support to end users.
• Assist in planning and executing IT projects.
• Ensure adherence to SLA requirements and maintain documentation.
• Collaborate with cross-functional teams to resolve technical issues.

Skills

Technical Support

Infrastructure Management

Analytical Skills

Teamwork

Communication

Education

Bachelor’s degree in Computer Science

Tools

Microsoft Office 365

Azure

ManageEngine

Zoho

SolarWinds

Job description

A leading organization is seeking an experienced IT Engineer to deliver exceptional end-user support and ensure operational stability across assigned sites and projects. This role involves close collaboration with internal teams, external vendors, and third-party support providers to maintain infrastructure reliability and drive customer satisfaction.

Responsibilities

• Provide expert-level technical support to end users, diagnosing and resolving complex hardware, software, and network issues.
• Assist in planning and executing IT projects, including system upgrades, hardware refresh cycles, and software deployments.
• Participate in proof of concepts to define technology direction and enable business strategy.
• Communicate and validate program architecture with infrastructure, project management, and technology services teams.
• Ensure adherence to SLA requirements and maintain standardized documentation for procedures and configurations.
• Follow data retention, backup, and recovery plans.
• Collaborate with cross-functional teams (infrastructure, security, application support) to resolve technical issues efficiently.

Qualifications and Skills

• Bachelor’s degree in Computer Science or equivalent.
• 5+ years of experience in infrastructure/operations design and deployment.
• 5+ years in server and network management for medium to large organizations.
• 2+ years in implementing security requirements.
• Strong understanding of Microsoft Office 365 and Azure.
• Familiarity with IT helpdesk tools (e.g., ManageEngine, Zoho, SolarWinds).
• Knowledge of Unified Communication platforms, firewalls, managed switches, and web application firewalls.

Core Competencies

• Teamwork, communication, and integrity.
• Strong analytical skills, infrastructure management, and customer orientation.
• Knowledge of ITIL, ISO compliance frameworks, and ticketing systems.