Senior IT Engineer: Infrastructure & End-User Support

Halian; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading organization is seeking an experienced IT Engineer to deliver exceptional end-user support while ensuring operational stability across various projects. This role requires expertise in resolving complex IT issues, executing system upgrades, and collaborating efficiently with internal teams and third-party vendors. The ideal candidate should possess a strong background in infrastructure management and have significant experience in server and network management, especially within medium to large organizations. Competencies in Microsoft Office 365, Azure, and ITIL framework are highly valued.

Qualifications

• 5+ years of experience in infrastructure/operations design and deployment.
• 5+ years in server and network management for medium to large organizations.
• 2+ years in implementing security requirements.

Responsibilities

• Provide expert-level technical support to end users.
• Assist in planning and executing IT projects.
• Ensure adherence to SLA requirements and maintain documentation.
• Collaborate with cross-functional teams to resolve technical issues.

Skills

Technical Support

Infrastructure Management

Analytical Skills

Teamwork

Communication

Education

Bachelor’s degree in Computer Science

Tools

Microsoft Office 365

Azure

ManageEngine

Zoho

SolarWinds

Job description

A leading organization is seeking an experienced IT Engineer to deliver exceptional end-user support while ensuring operational stability across various projects. This role requires expertise in resolving complex IT issues, executing system upgrades, and collaborating efficiently with internal teams and third-party vendors. The ideal candidate should possess a strong background in infrastructure management and have significant experience in server and network management, especially within medium to large organizations. Competencies in Microsoft Office 365, Azure, and ITIL framework are highly valued.