Senior Front Desk Hospitality Agent

Sonder Holiday Homes; Dubai; On-site; AED 50,000 - 70,000; Full time

Job summary

A hospitality service provider based in Dubai is looking for a Senior Front Desk Hospitality Agent. In this role, you will coordinate a team of Front Desk Agents, ensuring exceptional guest experiences. Ideal candidates are detail-oriented and possess strong problem-solving skills with a passion for helping others. You will support the daily operations, assist guests with our tech features, and have the opportunity to mentor fellow agents. This position offers competitive compensation and flexible vacation benefits.

Benefits

Competitive compensation

Generous stock plan

Medical, dental, and vision insurance

Flexible vacation

Annual free credits to stay in Sonder properties

Workplace flexibility for specified remote positions

Qualifications

• Significant experience using communication tools like Salesforce.
• Excellent problem-solving skills focused on guest satisfaction.
• Proficiency in multiple languages is a plus.

Responsibilities

• Coordinate Front Desk Hospitality Agents and delegate tasks.
• Assist with training and mentorship of Front Desk staff.
• Guide guests through the technology-rich Sonder experience.

Skills

Experience with guest/customer communication tools

Excellent problem solving skills

Strong computer literacy

Personable and guest-centric

Organized and detail-oriented

Education

Experience in customer-facing roles

Tools

Salesforce

Job description

Sonder is revolutionizing hospitality through innovative tech-powered service and inspiring thoughtfully designed accommodations combined into one seamlessly managed experience. Officially launched in 2014 Sonder is making a world of better stays open to all with a variety of accommodation options from rooms to suites and apartments found in 40 cities spanning 10 countries and three continents. Sonders innovative app empowers guests by making selfservice features and 24/7 ontheground support just a tap away. From simple self checkin to boutique bathroom amenities we bring the best of a hotel without any of the formality.

We are growing and will be looking for future team members. Please apply to register your interest and we will contact you once we have new roles and start interviewing.

Our Senior Front Desk Hospitality Agents are the face of Sonder and who live our leadership principle of Extend Hospitality to All. This is one of the most versatile roles at the company and perfect for anyone who loves interacting with guests and finds fulfillment in creatively solving problems. You are a detailoriented individual who thrives on interacting with others supporting your fellow team members and satisfying guest requests throughout the day. This role will focus heavily on supporting our Front Desk Hospitality Agents while simultaneously working at the front desk. If youre ready for an evolving and fastpaced environment that is focused on delivering amazing guest experiences wed love to hear from you!

AT SONDER YOU WILL

• Coordinate Front Desk Hospitality Agents work by prioritizing and delegating tasks to completion and act as a point of escalation when a Supervisor or Manager is unavailable
• Assist with training and mentorship of Front Desk Hospitality Agents
• Work alongside other Front Desk Hospitality Agents and our remote guest experience team taking ownership of issues and ensuring they are completed to the highest degree without supervision
• Utilize our digital communication systems to receive guest calls SMS and live chats and offer immediate support from the Front Desk
• Be the face of Sonder and make an awesome first impression on our guests visitors and all internal and external partners.
• Guide guests through the technologyrich Sonder experience ensuring they are able to make the most out of their stay and use our tech features
• Assist building leadership with any administrative tasks required to keep all operations running smoothly
• Flex to support the backofhouse/Hospitality Agent team on a daytoday basis as needs arise through housekeeping quality audits inventory checks and minor maintenance and technology issues
• Ensure the maintenance cleanliness and organization of both guestfacing and back of house working spaces including lobbies office storage closets warehouse and others as assigned
• Support multiple Sonder properties throughout the local market as required

WHAT WE LOOK FOR

• Significant experience using guest/customer communication tools such as Salesforce
• Personable guestcentric and positive; you love speaking with others in person and via phone email and chat
• Excellent problem solving skills with the desire to get it done for our guests
• Strong computer literacy and writing skills and comfort switching between multiple desktop and mobile applications
• Organized hardworking and detailoriented
• Thrives in a fast paced everchanging always challenging startup environment
• Ability to work effectively both in a team environment as well as independently
• Flexible schedule and open to working evenings weekends and holidays
• Ability to lift/carry items up to 50 pounds and stand/walk for extended periods of time
• Demonstrated experience working in hotels restaurants or other customerfacing hospitality service and/or customer experience roles
• Proficiency in languages other than English a plus
• This role requires regular access to a reliable smartphone for work purposes. (Expense reimbursement available)
• This role requires reliable transportation and willingness to travel between properties on a daily basis when working. (Reliable transportation includes biking walking public transportation scooter and/or other forms of transit that provide reasonable work associated transit times between locations)

We also have great benefits to make your life easier so you can focus on what youre best at:

• Competitive compensation
• Generous stock plan
• Medical dental and vision insurance (where applicable)
• Flexible vacation
• Annual free credits and discounts to stay in Sonders
• A company with a huge vision a dynamic work environment and a team of smart ambitious and fun to workwith colleagues!
• Workplace flexibility (for remotespecified positions only) #ABetterWaytoWork

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race religion color national origin gender sexual orientation age marital status veteran status or disability status or other protected classes.

Required Experience: Senior IC