Senior Customer Growth Executive BFSI

Infobip UAE; Dubai; On-site; AED 200,000 - 300,000; Full time

Job summary

A leading technology company in Dubai is seeking a Senior Customer Growth Executive to enhance customer relationships and ensure satisfaction and retention. Responsibilities include coordinating with teams for client success, managing KPIs for business growth, and analyzing customer traffic. Ideal candidates should have at least 7 years of B2B account management experience and possess excellent communication skills in English. This role offers competitive packages and opportunities for professional growth.

Benefits

Competitive salary

Employee learning and development programs

Team-building activities

Qualifications

• Minimum 7 years of experience in B2B Enterprise Key Account Management, Customer Success or Business Development.
• Experience in SaaS industry preferred.
• Excellent written and verbal communication skills in English.

Responsibilities

• Build and maintain relationships with assigned customers to achieve overall customer health and growth.
• Serve as a focal point for customers to meet business expectations.
• Meet and exceed quarterly KPIs for assigned clients.

Skills

Relationship building

Client retention

Cross-functional coordination

Analytical skills

Communication skills

Education

Bachelor’s Degree in Business Management or related field

Job description

At Infobip we dream big. We value creativity persistence and innovation passionately believing that it is through teamwork that we can all reach greater heights.

Since 2006 we have been innovating at the edge of technological possibilities and are now shaping global communications of the future. Through 75 offices on six continents Infobip's platform is used by almost 80% of the population making it the largest network of its kind and the only full‑stack cloud communication platform globally.

Join us on our mission to create life‑changing interactions between humans and online services with new and unseen solutions.

As a Senior Customer Growth Executive you’ll be building and maintaining relationships with existing clients, understanding their business in depth, ensuring their satisfaction and retention and helping them grow together with new clients. You’re accountable for coordinating activities with internal cross‑functional teams to retain existing business and explore/pursue possibilities of expanding new business opportunities.

Responsibilities

• Build and maintain trusted relationships with assigned customers to achieve overall customer health and growth.
• Serve as a focal point for customers when it comes to meeting customers business and technical expectations. Coordinate different teams to best serve the customers.
• Understand clients structure and processes around choosing/implementing new solutions.
• Meet and exceed quarterly KPIs to ensure overall business growth for assigned clients (interactions revenue gross profit other values related to type services used and customer size cross‑sell & upsell activities of products/services managing RFPs price negotiations).
• Ensure successful client account setup / collaborate with Platform Operations teams to arrange setup enabling client activities based on agreed business scope.
• Analyze and forecast customers traffic take immediate reactions to ensure ongoing business growth and maximization of revenue/GP.
• Identifying and pursuing opportunity for any new sale.
• Have excellent knowledge on how to use Infobip internal tools to monitor and troubleshoot customer traffic.
• Coordinate internal teams to promptly fulfill customers requirements.
• Set and drive regular meetings with internal stakeholders to ensure customer goals are met.
• Influence the evolution of how Infobip provides end‑to‑end customer experience by continuously giving additional customer perspective to internal stakeholders.
• Mentor and onboard other team members and newcomers.
• Always be up to date with overview of business competition and latest industry trends.

Requirements

• Bachelor’s Degree in Business Management, Communications, IT, Telecommunications or other related degree; or equivalent combination of education and experience.
• Min. 7 years of experience in B2B Enterprise Key Account Management, Customer Success, Client Relations, Professional services Consultancy or Business Development.
• Experience in dealing & presenting to C‑Level.
• Preferably experienced in SaaS industry.
• Self‑driven, able to work independently as well as a good team player.
• You have excellent written and verbal communication skills in English.

When you become a part of Infobip you can expect:

• Awesome clients—We serve and partner with the majority of the leading mobile operators, OTTs, brands, banks, social networks, aggregators and many more. Seriously our clients are really cool. Work with the world’s leading companies and impact how they communicate with their users!
• Opportunity knocks, often. Being a part of a growing company in a growing industry we challenge you not to grow! Whether it’s horizontal, vertical or angular we want to support the path that you want to carve.
• Learn as you grow—Starting with a fantastic onboarding program to internal education resources, e‑learning to external educations we invest heavily in employee learning and development.
• Connect globally—Work with people from all over the world. We put the global in globalization.
• Pay & perks—Competitive salary, a team taking care of all the equipment you need/team building and other organized activities…

Infobip employees are people with diverse backgrounds, characteristics and experiences that share the same passion and talent that helps us achieve our mission. That’s why Infobip is committed to creating a diverse workplace and is proud to be an equal‑opportunity employer.

All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, age, sex, sexual orientation, gender, gender identity, national origin, citizenship, disability, veteran status or any other part of one’s identity.

Required Experience

Senior IC