Senior Customer Experience & Complaints Lead

AGMC; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading automotive company in Dubai is seeking a Customer Relations Supervisor to lead a team handling customer complaints. The role focuses on ensuring effective resolution, enhancing service standards, and compliance with UAE regulations. The ideal candidate will have over four years of customer service experience, including supervisory roles, and strong conflict resolution skills. This position offers an opportunity to make a significant impact on customer satisfaction and service recovery standards.

Qualifications

• 4+ years of experience in customer service or complaint handling.
• At least 2 years in a supervisory role.
• Knowledge of UAE Consumer Protection rules and laws.

Responsibilities

• Supervise daily operations of the Consumer Relations team.
• Ensure effective handling and resolution of customer complaints.
• Monitor complaint volumes and identify improvement opportunities.

Skills

Conflict resolution

Negotiation skills

Strong communication

Analytical abilities

Education

Bachelor’s degree in business, Law, or related field

Job description

A leading automotive company in Dubai is seeking a Customer Relations Supervisor to lead a team handling customer complaints. The role focuses on ensuring effective resolution, enhancing service standards, and compliance with UAE regulations. The ideal candidate will have over four years of customer service experience, including supervisory roles, and strong conflict resolution skills. This position offers an opportunity to make a significant impact on customer satisfaction and service recovery standards.