Senior Counter Services Specialist.RBU - Muraqabat branch.41.Retail Banking Group

Mashreq Bank PSC; United Arab Emirates; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading financial institution in the United Arab Emirates is seeking a teller to efficiently manage cash counter transactions while adhering to policies and delivering excellent customer service. The ideal candidate will have 3-4 years of experience in the banking industry, showcasing strong attention to detail and the ability to work under pressure. This role involves ensuring accurate cash processing and adherence to operational standards, contributing to an exceptional customer experience.

Qualifications

• 3-4 years of experience as a teller within the banking industry.
• Basic accounting and reporting knowledge.
• Good customer service and interpersonal skills.

Responsibilities

• Manage cash counter transactions efficiently and accurately.
• Process counter transactions in accordance with procedures.
• Provide feedback and seek guidance on any suspicious transactions.

Skills

Customer service

Attention to detail

Pressure handling

Vigilance

Job description

United Arab Emirates

Trending

Job Description

To perform all financial transactions in risk free manner while maintaining the set service standards at all timesEnsure adherence to policies and processes whilst trying to minimize operational losses.To handle branch related counter transactions and replace CSM during his/ her absence.

Key result Areas

• Manage cash counter transactions of a branch with a customer base between >7K, portfolio size of AED. I00M in assets and 200M in liabilities
• Process all counter transactions accurately and swiftly and in accordance with the laid downProcedures.
• Strive towards reducing wait time and serve time by efficient processing of all transactions.
• Strive towards managing customer expectation for each interaction.
• Ensure zero risk of cash differences by diligently, accurately and attentively processing all cash transactions.
• Be vigilant and alert on any possible frauds and risks.
• Provide continuous feedback and seek guidance and assistance and approval from direct supervisor on any irregular / or suspicious transaction.
• Adhere to transactions limit, override approval and call back processes at the counter.
• Errors free transactional report checking.
• Investigate thoroughly any differences in balancing and reconciliation of cash and other security items by following the standard process of checking/ scrutiny / investigation.
• Adhere to all policies and processes to ensure an acceptable risk rating of the counter area by Audit.
• Ensure accurate delivery/ receipt of cash to / from customers at all times.
• •AssistCSMinhandlingdaytodaytransactionalandbranchrelatedactivities.
• • Endeavour to reduce customer wait time and serve time by efficient and risk free processing of all counter related transactions at the branch.
• Ensure effective and timely implementation of changes / modifications to the processes and policies made by Head Office.
• Ensure 100% score at counter area with mystery shoppers.
• Cross sell MMC and other products.
• Ensure proper custodianship of all security items related to counter transactions.

Knowledge, skills and experience

• In depth knowledge of counter related and dependent process Basic accounting and reporting knowledge
• 3. Must possess good customer service and interpersonal skills.
• 4. Ability to handle pressure
• 5. Should be detail oriented, quick with numbers, very vigilant
• 6. Ability to handle routine work with the same enthusiasm and vigour
• 7. Process related to financial transactions
• 8. Possess good communication and interpersonal skills
• 9. 3-4 years of experience as a teller within banking industry.