Senior Contact Center Team Lead & SME

Concentrix; Abu Dhabi; On-site; AED 183,000 - 276,000; Full time

Job summary

A leading company in customer management is seeking a Contact Centre Team Leader in Abu Dhabi. You will lead and support a team, ensuring exceptional service delivery. The role involves managing operations, team development, and maintaining client relationships, alongside driving performance metrics. Applicants should possess at least one year of customer service experience in a BPO setting and have strong bilingual communication skills.

Qualifications

• 1+ years of experience in customer service in BPO.
• Bilingual (English & Arabic).
• Proficiency with technology and software applications.

Responsibilities

• Lead and motivate a team of 15+ contact center advisors.
• Manage daily operations and client communications.
• Monitor and assess staff performance for continuous improvement.

Skills

Communication

Interpersonal skills

Analytical skills

Education

Bachelor's degree or equivalent experience

Job description

A leading company in customer management is seeking a Contact Centre Team Leader in Abu Dhabi. You will lead and support a team, ensuring exceptional service delivery. The role involves managing operations, team development, and maintaining client relationships, alongside driving performance metrics. Applicants should possess at least one year of customer service experience in a BPO setting and have strong bilingual communication skills.