Senior Concierge & Guest Experience Manager

Kerzner International Management; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury hotel chain in Dubai is seeking a dedicated Concierge Manager to ensure exceptional guest experiences from arrival to departure. The ideal candidate will lead the concierge team, manage service standards, and handle guest feedback to maintain high levels of satisfaction. A bachelor's degree in Hotel Management and at least three years in a similar five-star environment are required, along with strong communication and problem-solving skills. This role offers the chance to create lasting memories for guests in a vibrant setting.

Qualifications

• Minimum 3 years experience in a similar position within a five-star hotel.
• Proficient in computer software including word processing and spreadsheets.
• Strong professional presentation and guest service orientation.

Responsibilities

• Ensure service quality to exceed guest expectations upon arrival and departure.
• Lead Concierge team and maintain high standards of operations.
• Handle guest complaints and document incidents appropriately.

Skills

Guest service skills

Communication skills

Problem-solving abilities

Attention to detail

Teamwork

Education

Hotel Management bachelor's degree / Diploma

Tools

Opera

Micros

Job description

A luxury hotel chain in Dubai is seeking a dedicated Concierge Manager to ensure exceptional guest experiences from arrival to departure. The ideal candidate will lead the concierge team, manage service standards, and handle guest feedback to maintain high levels of satisfaction. A bachelor's degree in Hotel Management and at least three years in a similar five-star environment are required, along with strong communication and problem-solving skills. This role offers the chance to create lasting memories for guests in a vibrant setting.