Senior Client Services Lead - Financial Operations

State Street; United Arab Emirates; On-site; AED 150,000 - 200,000; Full time

Job summary

A global financial services firm located in the United Arab Emirates is seeking an Officer in Client Service. You will serve as a primary contact for clients, ensuring timely resolution of issues and providing exceptional service. Ideal candidates should possess a Bachelor's degree in Finance, Business, or Accounting with more than 7 years of client-facing experience. Strong analytical and leadership skills are essential in this dynamic role. This position offers a key opportunity to develop relationships within a prestigious organization.

Benefits

Flexible work-life support

Paid volunteer days

Inclusive development opportunities

Qualifications

• Proven track record in client service with over 7+ years client-facing experience.
• In-depth knowledge of financial securities markets and regulatory requirements.
• Strong experience in Banking and Financial Services.

Responsibilities

• Act as a single point of contact for Custody only/full-service clients.
• Manage open issues with clients for timely resolution.
• Oversee delivery of monthly KPI reporting/scorecard.
• Facilitate opening and closing of funds and market accounts.

Skills

Client service skills

Problem-solving skills

Analytical skills

Attention to detail

Leadership abilities

Education

Bachelor's degree in Finance, Business or Accounting

Job description

A global financial services firm located in the United Arab Emirates is seeking an Officer in Client Service. You will serve as a primary contact for clients, ensuring timely resolution of issues and providing exceptional service. Ideal candidates should possess a Bachelor's degree in Finance, Business, or Accounting with more than 7 years of client-facing experience. Strong analytical and leadership skills are essential in this dynamic role. This position offers a key opportunity to develop relationships within a prestigious organization.