Senior Butler - Guest Relations - Jumeirah Marsa Al Arab

DUBAI HOLDING; United Arab Emirates; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury hospitality company in the United Arab Emirates is seeking a Senior Butler to join their guest relations team. Responsibilities include greeting guests, anticipating their needs, handling guest inquiries, and maintaining the Butler pantry's cleanliness. The ideal candidate will possess strong problem-solving and decision-making skills, with a commitment to outstanding customer service. This position offers a unique opportunity to contribute to a renowned global hospitality brand.

Qualifications

• Excellent communication and interpersonal skills.
• Strong understanding of customer service principles.

Responsibilities

• Greet guests and escort them to their rooms.
• Anticipate and meet customer needs accurately.
• Take and process orders and maintain knowledge of menu items.
• Perform guest registration and cashiering duties.
• Resolve guest dissatisfaction promptly and effectively.
• Maintain cleanliness of the Butler Pantry and Reception Desk.

Skills

Problem Solving

Decision-making

Job description

About Jumeriah & The Hotel

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 30 properties across the Middle East, Africa, Europe and Asia. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and luxury residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world.

Designed as a destination in its own right, Jumeirah Marsa Al Arab sets a new standard in global hospitality. Featuring an avant-garde design by architect Shaun Killa, Jumeirah Marsa Al Arab includes a hotel with 387 rooms and suites, 82 luxury residences, an 82-berth superyacht marina by D-Marin and The Fore, where four restaurants join together to bring guests the best dishes from around the world.

Explore new worlds of wellness, gastronomy and mixology. Spacious rooms and residences all come with outdoor terraces and floor-to-ceiling windows designed to maximise their shimmering views across the Arabian Gulf. Landscaped grounds conceal five pools that cater to the needs of every visitor, from families to spa seekers. Wellness is redefined with three floors of spa space, where there are dedicated women only spaces and where treatment rooms segue to private terraces and the ocean beyond. Meanwhile, the look and feel of the 10 restaurants and 9 bars are inspired by destinations across the world and designed to appeal to a well‑travellled clientele.

Guests are invited to spend precious time with family and friends, celebrate or simply enjoy the quiet luxury of time by the water.

About The Job

An opportunity has arisen for a Senior Butler to join our team of Guest Relations at Jumeirah Marsa Al Arab. The main duties and responsibilities of this role:

• Greet guests, escort them to their rooms or outlets, handle luggage, ensure room cleanliness, handle inquiries, and fulfill special requests promptly and courteously.
• Anticipate and meet customer needs accurately, including those with special requirements, by maintaining comprehensive knowledge of the hotel’s departments, services, and amenities.
• Take and process orders accurately, maintain detailed knowledge of menu items and services, and respond to guest inquiries regarding food and beverages.
• Perform guest registration, cashiering, currency exchange, and other administrative duties according to service standards and directives.
• Identify and resolve guest dissatisfaction promptly, escalating issues as necessary to ensure resolution according to established procedures.
• Maintain cleanliness and operational readiness of the Butler Pantry and Reception Desk, ensuring proper stocking and adherence to service standards.

About You

The ideal candidate for this position will have the following experience and qualifications:

• Problem Solving and Decision‑making approach