Senior Application Support Delivery Leader

Linkinghumans; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A premier technology services firm in Dubai is seeking a Senior Service Delivery Manager to lead enterprise-level application support services. The ideal candidate will manage service delivery and operational excellence across multiple clients, ensuring high-quality service outcomes. Strong leadership, communication skills, and knowledge of ITIL processes are essential. This role offers competitive compensation and excellent career growth opportunities.

Benefits

Competitive salary

Long-term development opportunities

Agile work environment

Qualifications

• Solid experience in managing the delivery of application support or managed services.
• Proven ability to lead service performance SLAs, KPIs and process improvements.
• Strong communication skills with a confident client-facing approach.

Responsibilities

• Oversee daily operations of application support across client environments.
• Manage SLAs, service reporting, and escalation handling.
• Lead service reviews and performance optimization initiatives.

Skills

Application support management

Service delivery management

Client engagement

ITIL knowledge

Strong communication

Job description

A premier technology services firm in Dubai is seeking a Senior Service Delivery Manager to lead enterprise-level application support services. The ideal candidate will manage service delivery and operational excellence across multiple clients, ensuring high-quality service outcomes. Strong leadership, communication skills, and knowledge of ITIL processes are essential. This role offers competitive compensation and excellent career growth opportunities.