Senior Account Manager (Brokerage) - Property Monitor

Bayut; United Arab Emirates; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading real estate technology company in the UAE seeks an Account Manager to manage client relationships and ensure satisfaction with property transaction data products. Responsibilities include renewals, upgrades, and client training. The ideal candidate will have strong communication skills and market knowledge. This position plays a vital role in client retention and revenue growth, contributing to long-term partnerships. Opportunities for growth and collaboration are abundant in this dynamic role.

Qualifications

• Experience in client management and relationship building.
• Ability to interpret and leverage data for client recommendations.
• Strong communication skills for effective client interaction.

Responsibilities

• Manage and nurture relationships with existing clients.
• Conduct regular review meetings to discuss products and objectives.
• Schedule and deliver client training sessions as needed.

Skills

Client relationship management

Data interpretation

Communication skills

Market knowledge

Tools

CRM systems

Job description

Property Monitor is the UAE’s leading real estate technology and market intelligence platform, recently acquired by Dubizzle Group. At Property Monitor, we empower developers, brokers, investors, and property professionals with authoritative data and powerful analytics, enabling them to make faster, smarter, and more informed decisions.

As part of Dubizzle Group, we are alongside some of the strongest classified brands in the market. With a collective strength of 5 brands, we have more than 123 million monthly users that trust in our dedication to providing them with the best platform for their needs.

As an Account Manager, you will be responsible for managing and nurturing relationships with existing clients to ensure they gain maximum value from our property transaction data products. Your role will focus on renewals, upgrades, training, and overall client satisfaction to drive retention, revenue growth, and long-term partnerships.

In this role, you will:

Client Relationship Management

• Serve as the main point of contact for assigned clients, ensuring consistent communication and relationship development.
• Conduct regular client review meetings to discuss product features, market insights, and business objectives.
• Follow a pre-determined contact plan to ensure contact KPI’s are met on a consistent basis.

Renewals & Upgrades

• Proactively manage contract renewals ahead of expiry, addressing and overcoming client objections in a timely and consultative manner to ensure successful retention and renewal outcomes.
• Identify and recommend opportunities for product upgrades, cross-sells, or additional services based on client objectives, usage patterns, and overall business growth potential.

Client Training & Support

• Schedule and occasionally deliver training sessions, as needed, to ensure clients and their teams effectively utilize all platform features and maximize value from the service.
• Provide guidance and support to help clients interpret data and maximize the value of their subscriptions.

Reporting & Documentation

• Prepare regular performance reports and usage summaries to monitor client engagement, identify any drop in usage, and take proactive steps to address and improve adoption.
• Maintain accurate and detailed records of client interactions, renewals, and feedback in CRM systems and dashboards.

Cross-Functional Collaboration

• Coordinate with Bayut/dubizzle Account Managers and key stakeholders within clients’ business departments to resolve client-related matters efficiently and effectively.
• Share market insights and client feedback with internal teams to support product and service enhancement.

Market Knowledge

• Stay informed about the UAE real estate market, industry trends, and regulatory changes.
• Leverage this knowledge to provide clients with relevant, data-backed recommendations and insights.