SAP Success Factor Specialist

Al Tayer Group; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A prominent company in Dubai seeks a SAP Success Factor Specialist to oversee the SuccessFactors application and ensure system performance and data integrity. Responsibilities include managing vendor relations, supporting HR, and providing user training. Candidates should have strong experience with SAP SuccessFactors Employee Central and excellent communication skills. A Bachelor’s degree in HR or IT and relevant certifications are preferred. This role is essential for maintaining operational excellence in a dynamic environment.

Qualifications

• Strong hands-on experience with SAP SuccessFactors Employee Central is mandatory.
• Experience in other modules such as RCM, ONB, PMGM, LMS, Compensation, or ECP is highly desirable.
• Experience supporting mid-to-large employee populations (1,000+).

Responsibilities

• Manage the complete SAP SuccessFactors suite.
• Coordinate vendor management and issue resolution.
• Work closely with HR and business users to understand requirements.
• Support HR during critical business cycles like payroll.
• Act as L2/L3 support for SuccessFactors-related issues.

Skills

SAP SuccessFactors Employee Central

Stakeholder management

Communication skills

Structured problem-solving

Education

Bachelor’s degree in HR, IT, or related field

SAP SuccessFactors certification(s)

Job description

SAP Success Factor Specialist Jobs in Dubai, UAE

Key Responsibilities

• SuccessFactors Application Ownership
• Own and manage the complete SAP SuccessFactors suite (e.g., EC, ECP, RCM, ONB, PMGM, LMS, Compensation, etc., as applicable).
• Ensure system availability, data integrity, and stable performance across all modules.
• Manage quarterly release updates, assess business impact, and coordinate testing and adoption.
• Vendor Coordination & Issue Management
• Act as the primary liaison with the implementation/support vendor.
• Log, track, prioritize, and resolve incidents, defects, and enhancement requests.
• Ensure SLAs are met and escape critical issues when required.
• Review vendor deliverables and validate solutions before production deployment.
• HR & Business Stakeholder Collaboration
• Work closely with HR, Payroll, Talent, and business users to understand requirements.
• Translate business needs into functional system changes or enhancements.
• Provide functional guidance and best practices to HR users.
• Support HR during critical business cycles (payroll, performance, hiring peaks).
• Change, Release & Configuration Management
• Manage configuration changes, business rules, workflows, MDF objects, and security roles.
• Coordinate UAT with HR and business teams.
• Maintain transport discipline across environments (Dev / Test / Prod).
• Ensure documentation is updated for all changes.
• User Support & Training
• Act as L2/L3 support for SuccessFactors-related issues.
• Guide HR operations and super users on system usage and troubleshooting.
• Support end-user training, FAQs, and knowledge base creation.
• Compliance, Security & Reporting
• Ensure compliance with local labor laws and data privacy requirements.
• Monitor role-based permissions and data access.
• Support audit, reporting, and data extraction requirements.

Key Skills & Competencies

• Technical & Functional Skills
• Strong hands-on experience with SAP SuccessFactors Employee Central (mandatory).
• Experience in other modules such as RCM, ONB, PMGM, LMS, Compensation, or ECP is highly desirable.
• Good understanding of:
• Business Rules & Workflows
• MDF Framework
• Role-Based Permissions (RBP)
• Integration monitoring (SF APIs / middleware awareness)
• Experience managing SuccessFactors releases and regression testing.
• Soft Skills
• Strong stakeholder management and communication skills.
• Ability to coordinate across HR, IT, vendors, and business users.
• Structured problem-solving and incident management mindset.
• Ability to work independently as a system owner.

Qualifications

• Bachelor’s degree in HR, IT, or related field.
• SAP SuccessFactors certification(s) preferred.
• Experience supporting mid-to-large employee populations (1,000+).