Salesforce Technical Architect

Horizontal Digital; Dubai; On-site; AED 180,000 - 250,000; Full time

Job summary

A digital consultancy firm in Dubai is seeking a Senior Salesforce Technical Architect to manage and implement technology solutions. You will lead teams, define requirements, and ensure quality delivery while working closely with clients and project teams. The ideal candidate has over 5 years of consulting experience and a strong background in Salesforce solutions.

Qualifications

• At least 5 years of client-facing consulting/professional services experience.
• At least 5 years designing and implementing Salesforce solutions.
• Salesforce certifications and extensive knowledge of Salesforce capabilities.

Responsibilities

• Manage, develop, and implement technology solutions for clients.
• Lead teams and closely work with project teams and clients.
• Define requirements and ensure quality implementation.

Skills

Client-facing roles

Salesforce solutions design

Stakeholder management

Communication skills

Education

Bachelor's degree preferred

Tools

Salesforce products (Sales, Service, Data, Experience, Marketing Cloud)

Interaction Studio

Datorama

Customer 360

Tableau CRM

Job description

Description

Salesforce Technical Architect CrossCloud

At Horizontal Digital, we hold ourselves to one key belief: You're only as good as your worst customer experience. This mantra drives our digital consultancy to think beyond easy answers and create websites, apps, portals, and other experiences that solve customer needs for Fortune 500 companies in intuitive and empathetic ways. We make this standard a reality by fusing strategy, data, design, and technology to deliver solutions that set the bar higher for everyone.

Our values fuel our results:

• Lock arms: We build relationships that amplify our impact, working across departments and engaging clients and communities to deliver the greatest good.
• Show hustle: We anticipate opportunities, roll up our sleeves, and execute exceptional work.
• Embrace change: We welcome new technologies and philosophies, constantly anticipating what's next.
• Elevate empathy: We listen before acting, understanding diverse perspectives and holding ourselves accountable.
• Never settle: We push past easy answers to arrive at bigger, inspiring ideas.

Now, about you.

As a Senior Salesforce Technical Architect, you will manage, develop, and implement technology solutions for clients. You will lead teams, work closely with project teams and clients, define requirements, shape solutions, and ensure quality implementation. Your goal is to produce outstanding work, expand our technical capabilities, and help clients meet their digital objectives.

What you'll do:

Horizontal Delivery Practice and New Business Development

• Support presales activities, including participating in sales calls and proposal development.
• Work with clients to determine solutions that add business value.
• Work with Salesforce products including Sales, Service, Data, Experience, and Marketing Cloud.
• Define and refine enterprise solution architectures leveraging cross-cloud Salesforce technology based on client requirements.
• Estimate effort and define delivery approach for solutions.
• Communicate concepts, architectures, and options effectively through diagrams and documentation.
• Analyze client needs against Salesforce features and functionalities.
• Articulate our Salesforce practice capabilities and value propositions.
• Drive thought leadership and innovative solutions for clients.
• Participate in practice events and training.
• Mentor associate Solution Architects and team members.
• Maintain industry knowledge and certifications.
• Expand practice capabilities into emerging technologies.
• Collaborate with teams to deliver top-tier solutions.

Client and Technical Delivery

• Build trusted advisor relationships, managing communications and client expectations.
• Identify business needs and design technical and functional solutions.
• Manage risks and communicate tradeoffs.
• Gather and document requirements, providing solution options.
• Create scalable solutions aligned with strategic priorities.
• Shape architecture strategies and standards for the team.
• Specify and publish API standards.

Who you are:

• Enjoy client-facing roles with professional services experience.
• Confident in leading presales activities.
• Skilled in designing and implementing Salesforce solutions.
• Experienced in developing best practices and working closely with clients to define solutions.
• Collaborative with development teams.

What you bring:

• At least 5 years of client-facing consulting/professional services experience.
• At least 5 years designing and implementing Salesforce solutions.
• Experience with additional Salesforce products like Interaction Studio, Datorama, Customer 360, Tableau CRM is a plus.
• Understanding of implementing Salesforce solutions focusing on Sales and Service Clouds.
• Experience working within cross-functional teams to gather requirements and deliver solutions.
• Strong stakeholder management and communication skills, capable of articulating transformation outcomes.
• Ability to engage with senior, including C-level, clients in outcome-oriented dialogues.
• Salesforce certifications and comprehensive knowledge of Salesforce capabilities.
• Experience defining system structure, interfaces, and guiding principles.
• Bachelor's degree preferred.