Sales Manager

Chanel; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury fashion brand is seeking a Sales Manager in Dubai to lead a team of Fashion Advisors, enhance client experience, and drive business strategy. The role demands strong leadership, excellent communication skills, and a keen understanding of fashion trends. The successful candidate will support team members’ growth and navigate the operational complexities of a high-end retail environment. Emphasizing collaboration and brand integrity, this position is pivotal in maintaining the brand's luxury reputation in the boutique setting.

Qualifications

• Excellent communication skills and strong leadership capabilities.
• Detail-oriented mindset with an empathetic approach.
• Driven by developing people and supporting teams.

Responsibilities

• Manage a team of Fashion Advisors and ensure strategy deployment.
• Drive business strategy and oversee compliance.
• Be an ambassador of the brand and ensure client experience.

Skills

Leadership

Excellent communication

Client experience focus

Fashion knowledge

Team development

Job description

Overview

CHANEL continuously evolves in its search for perfection. In a demanding and constantly evolving context, the Sales Manager manages a team of versatile Fashion advisers with a strong stylistic sensitivity. Highly present on the floor, he/she follows his team in the different universes of the boutique to support them on a daily basis in their role as a true ambassador of Style and Brand Image and thus contributes to making CHANEL the ultimate reference in luxury. Combining strong leadership, a strong team spirit, a passion for Fashion and a strong results orientation and business acumen, the Sales Manager develops the individuals potential, excellence of the customer experience of his/her team and paves the way for success of his/her business activity. Enthusiastic, pro-active and attentive, he/she works closely with the Client Experience Manager team and the Boutique management and thus promotes collaboration and the successful achievement of results. Reporting to the Deputy Boutique Manager, you will contribute to the success of the boutique through ensuring excellent client experience, demonstrating proper planning, follow up and efficient leadership. The Sales Manager develops the potential of each individual team member and paves the way for success of his/her business activity. As a true ambassador of Style and Brand Image, the Sales Manager contributes to making CHANEL the ultimate reference in luxury.

Responsibilities

• Managing a team of Fashion Advisors — Ensure the teams proper understanding and deployment of the House's strategy.
• Coaching the team to reach a high level of style expertise and client experience.
• Federating and motivating the team towards the achievement of commercial objectives via regular one-to-one follow-up meetings.
• Maximizing the potential of the individual, defining priority actions for skills development, and monitoring them with regular communication to the Deputy Manager.

• Driving the business and managing activity — In collaboration with the Deputy Manager contribute to the development and implementation of the boutique overall business strategy.
• Overseeing compliance with Boutique procedures and the Boutique Charter.
• Proactively proposing suggestions for a better client experience and boutique operational efficiency.
• Managing and monitoring sales of an activity to ensure strong progress towards the goal.
• Assisting in buying of the collections for the boutique while respecting the budget, guidelines and the one boutique one story.
• Performing quantitative analyses to make recommendations related to business and product strategy.
• Setting up action plans aimed at developing business and performance of the activity.
• Making regular reports to the Boutique Management.
• Ensuring the visibility of the product line in collaboration with Visual Merchandising.
• Optimizing inventory management and following sell-through and inventory objectives for the category.

• Being an ambassador of the brand — With clients ensure consistent delivery of client experience in line with brand guidelines and participation in client events.
• Always embody the environmental and societal values of the House and act as an ambassador of the house.
• Use Chanel Brand Image as a filter in decision making.

Qualifications and personal attributes

• You are energized by results, with excellent communication skills and strong leadership capabilities.
• You have a solution-oriented and detail-oriented mindset with an empathetic approach in a complex and ever-changing environment.
• You are driven by developing people and supporting teams to grow and succeed together.

You will bring

• Natural leadership and strong managerial skills; curiosity and innovative thinking.
• Comfortable coaching and formalizing individual action plans for development of the team.
• Exemplarity, accuracy and a detail-oriented mindset.
• Knowledge of fashion, style and current trends.
• Intercultural openness.
• Flexibility towards airport shifts and strong sense of teamwork.
• Excellent spoken and written English skills are a must.

Position based in Dubai Mall