Sales Manager | Al-Futtaim Automotive | Honda

Al-Futtaim; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading regional business in Dubai is looking for an experienced Sales Manager to oversee sales operations across multiple showrooms. Responsibilities include leading a high-performing team, executing sales strategies, and ensuring customer satisfaction. The ideal candidate should hold a Bachelor's degree and have at least 8 years of sales experience, with strong skills in customer service, communication, and sales management. This role requires a proactive approach to achieving sales targets and maintaining exceptional customer experiences.

Qualifications

• At least 8 years in Sales, including 2–4 years in a managerial role.
• Deep understanding of needs assessment, service quality, and satisfaction evaluation.
• Proficiency with worksheets, word processing, presentations, and database management.

Responsibilities

• Lead daily sales performance and ensure targets are met.
• Promote standard procedures and resolve escalated complaints.
• Develop Sales Executives and showroom staff through regular reviews.

Skills

Customer & Personal Service

Sales & Marketing

Communication

Time management

Digital skills

Education

Bachelor’s degree or equivalent

Job description

Job Requisition ID : 174136

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Overview of the role

We’re looking for an experienced Sales Manager to run the sales operations of an assigned showroom portfolio across the UAE. You’ll execute sales strategies, lead and coach a high performing team, uphold standard operating procedures, and ensure targets are met while delivering an outstanding customer experience.

What you will do

• Lead daily sales performance—track vehicle sales, support non regular transactions during peak seasons, and ensure monthly and annual targets are achieved
• Own the business plan—provide, analyze, and manage plans that drive operational targets set by centre management; course correct as needed
• Monitor and elevate team results—evaluate performance and take corrective action with centre management to keep portfolios on track
• Strengthen sales processes & customer care—promote standard procedures, resolve escalated complaints, and improve CSV (Customer Satisfaction / Engagement) outcomes
• Coach for growth—develop Sales Executives and showroom staff through regular reviews (PDR) and targeted development actions
• Ensure data quality—maintain customer data capture accuracy at all points of sale; leverage Connect reports for visibility
• Build product knowledge—run regular discussions and training to enhance team confidence and sales effectiveness
• Manage compliance—handle documentation and government related matters in line with prescribed rules to minimize legal risk
• Success measures : monthly / annual target achievement, team performance metrics, CSV scores, PDR outcomes, Connect reporting, training cadence, complaint log closure, and alignment with government policy updates

Required skills to be successful

• Bachelor’s degree or equivalent
• At least 8 years in Sales, including 2–4 years in a managerial role
• Customer & Personal Service : deep understanding of needs assessment, service quality, and satisfaction evaluation
• Sales & Marketing : methods for promoting and selling, basic strategy, product demos, and sales control systems

About the team

You’ll be part of our Sales department, reporting to the Dealer Principal, and leading a team that may include Sales Executives, Sales Administrators, and Guest Relations Officers (team size varies by branch). The role is the on the ground owner of showroom sales operations for the locations assigned.

What equips you for the role

• Administration & Management : fundamentals of resource allocation and people coordination
• HR & People Practices : working knowledge of selection, training, compensation / benefits, and labor relations
• Financial & Accounting : general principles to read reports and make sound commercial decisions
• Communication : practical command of English; Arabic awareness is beneficial for customer interactions
• Core behaviors : time management, motivating and developing others, performance monitoring, active learning, stress tolerance, achievement drive, problem sensitivity, sound judgment and decision making, deductive / inductive reasoning
• Digital skills : proficiency with worksheets, word processing, presentations, and database management
• Sales traits : persuasive, competitive drive in sales, resilience under pressure, patience, and persistence