Sales

NADIA Recruitment & Management Consultants; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A recruitment firm is looking for a Customer Service Representative in Dubai. The role focuses on handling customer inquiries, providing information, resolving issues, and ensuring an excellent customer experience. Ideal candidates should have a high school diploma or bachelor's degree and 1-3 years of customer service experience, along with strong English communication skills and familiarity with MS Office and CRM systems. This position is crucial for maintaining high service standards and customer satisfaction.

Qualifications

• 1-3 years of experience in customer service or a related role.
• Ability to work in a fast-paced environment and manage multiple tasks.

Responsibilities

• Handle customer inquiries via various communication channels professionally and promptly.
• Provide accurate information about products and services.
• Resolve customer complaints efficiently while maintaining a positive attitude.
• Coordinate with internal teams to ensure timely resolution of requests.

Skills

Excellent communication skills in English

Strong interpersonal and problem-solving skills

Proficiency in MS Office

Experience with CRM systems

Education

High school diploma or bachelor’s degree

Job description

Job Summary

Our Client is looking for a friendly, professional, and customer-focused Customer Service Representative to join our Dubai office. The role involves handling customer inquiries, providing product and service information, resolving issues, and ensuring an excellent customer experience aligned with the company’s values.

Key Responsibilities

• Handle customer inquiries via phone, email, WhatsApp, and in-person professionally and promptly
• Provide accurate information about company products, services, policies, and procedures
• Resolve customer complaints and issues efficiently while maintaining a positive attitude
• Maintain accurate customer records and update internal systems
• Coordinate with internal teams to ensure timely resolution of customer requests
• Follow up with customers to ensure satisfaction and service quality
• Adhere to company service standards and UAE compliance requirements

Requirements

• High school diploma or bachelor’s degree (preferred) 1–3 years of experience in customer service or a related role. Excellent communication skills in English (Arabic is a strong advantage). Strong interpersonal and problem-solving skills. Proficiency in MS Office and CRM systems. Ability to work in a fast-paced environment and manage multiple tasks.