Sales Executive - Personal Loans & Credit Cards

FAB; Dubai; On-site; AED 60,000 - 80,000; Full time

Job summary

A leading banking organization in Dubai is seeking a customer service representative to meet and greet Islamic customers while providing professional service. Responsibilities include supporting the manager, processing transactions accurately, and educating customers on digital channels. Ideal candidates will possess strong soft skills, empathy, and a commitment to improving customer satisfaction by at least 10% each quarter. This role involves strong interaction with customers and a focus on team collaboration. Competitive compensation may be offered.

Qualifications

• Ability to engage with customers professionally and with empathy.
• Strong soft skills to handle customer queries effectively.
• Commitment to achieving targets and improving service quality.

Responsibilities

• Support Branch Manager in day-to-day operations.
• Process customer transactions accurately and efficiently.
• Encourage customers to utilize digital platforms.

Skills

People skills

Soft skills

Empathy

Commitments

Team worker

Ownership

Customer service orientation

Job description

Meet and Greet Islamic Customers, Provide extensive customer services to customers in a professional and customer centric approach. Support the Branch Assistant Manager/Branch Manager in Day to Day operations whilst processing error free transactions in a timely manner.

Generic Accountability

• Provide assistance in supporting the Branch Manager / Assistant Manager on implementing change initiatives.
• Ensure processing error free transactions in a timely manner.
• Encourage the customer to use the digital platforms improve the service efficiency/experience and educate the customer how to use the APP
• Receive and process the customer requests within the predefined timelines.
• Generate leads/referrals from walk- in customers.
• Respond to all customer and operations related queries that are routing through other channels without fail within the predefined time lines.
• Processing error free transactions in timely manner such as file quality, follow up, etc.
• Up to date product knowledge and processes with respect to NHL.
• Customer needs to be served within the predefined average service time frame 20min.

Job Specific Accountabilities

• Agree on assigned targets with the Branch manager / Assistant Manager.
• Engage with the customers who are waiting for their turn and treat the customers in professional manner.
• Ensure proper record control maintenance for customer related documents, signed agreements and etc. as per FAB guidelines and defined SOP’s.

KPI

• People skills
• Soft skills
• Empathy
• Commitments
• Team worker
• Ownership
• Customers
• Improve customer satisfaction and service quality at a minimum of 10% every quarter.
• Cross sales to customers to maintain referral target
• Having a minimum of 10 successful referrals a month
• This will be measured by your direct reporting line
• General
• Aligned with FAB visions and values
• Following instructions by manager
• Knowledge and learning
• Adopting to changes
• Process
• Following NHL SOP
• Code of conduct